Sheila Rambo

***** ****** ******, *******, ** ***28 • Home: 708-***-**** • Cell: 708-***-**** •

ac4plt@r.postjobfree.com

Patient and empathetic customer service relations with extensive background in conflict resolution and customer care.

Creative problem solver

Exceptional people relation skills

Quick learner

Strong client relations

Team player

Computer-Savvy

Organized

Effective public speaker

Love of People

Outgoing

Extensive background with working with a

diverse group of people

Customer Service, 04/2016 to Current

Partners Credit and Verification Solutions – Chicago, IL Customer service for credit reporting agency

Assisted with educating customers on site navigation and product ordering. Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Customer Service, 10/2009 to 05/2016

Rogers And Hollands Jewelers – Ma eson, IL

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Served as the main liaison between customers, management and sales team. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Customer Service, 02/2007 to 10/2009

Rivera Country Club – Orland Park, IL

Greeted customers entering the store to ascertain what each customer wanted or needed. Alerted customers to upcoming sales events and promotions. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Educated customers about the brand to incite excitement about the company's mission and values. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Receptionist, 02/2005 to 02/2007

World Hyundai – Ma eson, IL

Reconstructed accounting records from clients' checks and cash receipts. Greeted customers entering the store to ascertain what each customer wanted or needed. Answered calls in a prompt fashion, paged and located employees. Schools

Homewood-Flossmoor High School

Diploma 2007

Prairie State College

Undergrad