Customer Service Administrative Assistant

MARIANO A. REMO, JR.

B* L** Greenleaf Classic * Subd., Palmera 4, SJDM, Bulacan City

Contact Number: +639*********

*********@*****.***

Objective

To be involved with a challenging and results-oriented work environment

Summary

A skilled and determined service support with over 9 years of experience in

Accounting, Administrative Activities, Banking and Customer Relations.

Experiences

Assistant Operations Manager / Auditor / HR Officer

Real Concept Marketing, Inc.

September 14, 2015 – October 16, 2017

Prepares and monitors budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions.

Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance.

Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records.

Administrative Assistant, Project Analyst Associate

Asian Development Bank

August 2, 2014 to August 2, 2015

Performs a full range of secretarial duties for three to four International Staff. Coordinates administrative activities for the assigned units.

Ensures that all correspondence and documents for supervisors are properly typed, prepared, submitted on time and in compliance with ADB’s standards.

Provides efficient reception services by proper screening of incoming telephone calls, taking accurate messages, dealing with queries from internal/external callers to ensure they are referred in a timely manner to concerned staff.

Ensures the office filing systems and records are properly maintained and updated in accordance with an existing framework for easy retrieval.

Customer Care Unit, Customer Care Officer

Chinatrust Commercial Bank Corporation

January 2012 to July 31, 2014

Acts as Branch Head Office Service Analyst, approves qualified ATM cash card products for activation.

Responsible for day-to-day supervision of individual departments or employees, establishing and implementing company policies and procedures, coordinating activities and schedules, and assisting in customer services.

Accommodates client/s queries and complaints. Handles Sales Team and Marketing group.

Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

Provides information by collecting, analyzing, and summarizing data and trends.

Branch Assistant Operations Head/Bookkeeper, Cost Controller, Loans Officer, Loans Accounting and Control Department

Premiere Development Bank, Timog, Quezon City

October 2006 – October 2011

Provide advices to task teams in preparation and supervision of lending operations. Managing of trading platforms for Treasury products.

Perform daily and monthly ATM, FCDU Dollar and Peso reconciliation for branch report for Quality Assurance Department

Manages purchasing and labor practices in order to keep costs within budget while maintaining the company's production schedule.

Handled meetings with borrowers to obtain information for loan applications

Loans Officer Associate

Century Savings Bank, Pasig City

April 2001 - April 2006

Responsible for overseeing all urgent loan procedures.

Provide support for treasury products in business analysis and implementation.

Responsible for preparing credit information of loan quality trends.

Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.

Provides information by collecting, analyzing, and summarizing data and trends.

EDUCATION

March 1997 Rizal Technological University

Boni Avenue, Mandaluyong

BSBA Major in Management

SKILLS

Bookkeeping, Posting and Encoding Datas

Computer literate such as Microsoft Word, Excel and PowerPoint

Good communication and writing skills (Filipino and English)

Excellent customer service skills

Athlete

Knows how to drive

SEMINARS ATTENDED

COUNTERFEIT DETECTION SEMINAR

August 8, 2009

ANTI-MONEY LAUNDERING ACT SEMINAR

July 18, 2009

EMPLOYEE EFFECTIVENESS SEMINAR

June 27, 2009

PREMIERE BASICS

April 18, 2009

STRIVING FOR EXCELLENCE

November 4, 1997

BUSINESS EXPENSE and SAVINGS TRAINING SEMINAR

August 2, 2000

PERSONAL INFORMATION

Born on May 27, 1976 – Mariano Remo Sr. & Lorna A Remo

Christian by faith

Single

Filipino

REFERENCES

Vivian Grace Dimalanta

Asian Development Bank

***********.**********@***.***

(02) 632 4444 local 4160

Linda Dimayuga

Asian Development Bank

*********@***.***

(02) 632 6773

Contact this candidate