Customer Service Sales

BRITTANY RICHARDSON

*** ********* *****, ********, ** 77515

C: 979-***-**** *********@*****.***

Retail sales experience for 6+ years, management experience for 4+ years. Customerservice professional, effective team member as well as manager.

SKILLS

Excellent Communication AdaptableAbility to work under pressure Quick LearnerLeadership Proficient in Microsoft Office includingTeamwork Excel and Powerpoint

Time Management

WORK HISTORY

Academy Sports + OutdoorsSenior Team Lead // Webster, TX // August 2011 to Current

Key HolderFirearm Sales CertificationInvestigated and resolved customer inquiries and complaints in an empatheticmanner.Cross-trained and backed up other customer service managers.Adhered to all confidentiality requirements at all times.Solved unresolved customer issues.Promptly responded to inquiries and requests from prospective customers.Assumed ownership over team productivity and managed work flow to meet orexceed quality service goals.Strong leader of customer support staff.Scheduled staff shifts to cover peaks and lulls in customer inquiries.Trained staff on operating procedures and company services.

EDUCATION

Wharton County Junior College // Wharton, TX

HOBBIES

HuntingFishingCampingBikingGeocaching

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