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Call centre agent

Location:
Johannesburg, GP, South Africa
Posted:
March 06, 2018

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Resume:

CURRICULUM

VITAE

OF

XOLANI

SANGWENI

PERSONAL DETAILS

Surname : Sangweni

Name(s) : Xolani Mesina

Date of birth : 10 January 1991

Identity Number : 910**********

Address : *** ****** *****l Street

Hospital View

Tembisa

1632

Contact details : 065-***-****/062-***-****

: ac4pl3@r.postjobfree.com

Nationality : South African

Home language : Zulu

Other languages : English (fluent), Sotho

Gender : Male

Race : African (Black)

Marital status : Single

Drivers Licence : Learners (Code 8)

EDUCATIONAL BACKGROUND

High School attended : Tersia King Learning Academy

Highest grade passed : Grade 12

Year : 2008

Subjects passed : Mathematics

Business Studies

Computer Applied Technology

Accounting

Life Orientation

English 1st Language

Afrikaans 2nd Language

TERTIARY QUALIFICATION

Institution attended : Midrand Graduate Institute

Qualification : BCom Marketing

Duration : January 2009 – Not yet completed

WORK EXPERIENCE

Name of Company : AEGIS/Gidani

Position held : Call centre agent

Duration : 09 January 2012 – 30 June 2012

Reason for leaving : 6 Month Internship

Duties : Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Route calls to appropriate resource

Follow up customer calls where necessary

Name of Company : B1SA

Position held : Call centre consultant

Duration : 01 August 2017 – 28 February 2018

Reason for leaving : Fixed term contract

Duties : Answer calls and respond to emails

Request and update documents

Research required information using available resources

Follow up customer calls where necessary

SKILLS

Operational Skills

Typing documents (e.g. proposal documents, presentation etc.)

Other Skills

Analytical

Interpersonal

Negotiation

Problem Solving

Conflict resolution

Personal Attributes

Self driven and motivated

Committed

Punctual

Responsible

Abilities

Co-operative

Works well under pressure

Time management

Communication

Team player

Motivator

Computer Skills

Knowledge of Microsoft office word, ms excel, PowerPoint, Outlook, email, Internet

REFERENCES

Name of Company : AEGIS/Gidani

Contact person : Thembeka Sinqe

Position held : Call centre Supervisor

Contact details : 078-***-****

Name of Company : B1SA

Contact person : Tebogo Mokgotla

Position held : Call centre Supervisor

Contact details : 011-***-****

: ac4pl3@r.postjobfree.com



Contact this candidate