Customer Service Data Entry

HEATHER WOLD

**** **** ***, *********, ** ***** (H) 360-***-**** *************@*****.***

Professional Summary

Highly focused and dependable with a superb record of professional customer service skills. Adept at multi-

tasking under pressure.

Skills

Data management Self-motivated

Adherence to high customer service standards Strong work ethic

Exceptional telephone etiquette Excellent time management

Data collection Quick learner

Exceptional communicator Multi-line phone use

Efficient multi-tasker Exemplifies integrity

Calm in emergency situations

Work History

Paraeducator Aug 2016 - Current

Chehalis School District Chehalis, WA

Care for 100% dependent student with special needs

Planned and led activities to develop students' physical, emotional and social growth.

Tailored lesson plans for students with emotional and cognitive disabilities.

Identified warning signs of emotional or developmental problems and reported to parents.

Prepared instruction materials, including making copies, constructing bulletin boards and setting up work

areas.

Kept classrooms clean by sterilizing and disinfecting toys and surfaces.

Reported on student progress, behavior and social skills to parents.

Modified the general education curriculum for special-needs students based upon a variety of instructional

techniques and technologies.

Fostered meaningful relationships among students through student field-trip retreats and team-work

community service projects.

Home Care Provider Aug 2016 - Current

DSHS Community Services Office Tumwater, WA

Responded appropriately to the physical, emotional and developmental needs of patients.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Cooked appetizing and satisfying meals and snacks.

Scheduled and accompanied clients to medical appointments.

Maintained a clean, healthy and safe environment.

Customer Service Manager Mar 2013 - Aug 2016

Walmart Supercenter Chehalis, WA

Customer Service in all areas of the front end to include being responsible for the daily functions of sight 2

store and the cash office when short staffed.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Trained staff on operating procedures and company services.

Managed work flow to exceed quality service goals.

Cosmetologist Jun 2012 - Mar 2015

Self Employed

Provide beauty services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating

scalp.

Perform hair removal and nail care services.

Community Service Officer Nov 2008 - May 2012

Centralia Police Department Centralia, WA

Various duties that do not require a full police commission, including prisoner transport, evidence and

property management, code enforcement, parking enforcement, computer data entry and filing. Worked in the WACIC / NCIC and CAD System searching, adding and modifying classified information.

Issued warnings and citations for animal and parking violations.

Talked regularly with citizens to establish rapport and become a familiar presence in the area.

Education

Associate in Occupational Science: Cosmetology 2012

Stylemasters College of Hair Design Longview, WA

Medical Assistant 2008

Centralia College Centralia, WA

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