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Customer Service Sales

Pompano Beach, FL
March 05, 2018

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Tracey Mitchell

**** * * *** ******, Pompano Beach, FL 33064


Education: Florida A&M University, Tallahassee, FL Degree: Bachelor’s in Business Management

1/18-2/18 MSC Cruises, Fort Lauderdale, FL

Data Entry Clerk (Temporary)

Processed Loyalty program applications (Voyager Club)

Ensured that the guest submitted appropriate proof for eligibility

Entered guest data into CRM

11/15-12/17 Aron, Sadowsky, & Marks, Boca Raton, FL

Human Resources Administrator

On boarded new employees and conducted new hire orientation

Processed new employees through HRIS

Conducted benefit enrollment and orientation meetings

Processed employee paperwork and created and maintained employee files

Processed background checks and drug screens for new hires

Answered questions from employees concerning benefits and other human resources related matters

Processed required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions

Posted openings to various job boards

Reviewed resumes and interviewed candidates for open positions

12/14-10/15 Hitch Insurance Agency, Fort Lauderdale, FL

Insurance Verification Supervisor

Verified and recorded sales made by the sales agents. Ensured that the customer understood what he/she purchased and answered any questions.

Trained verification representatives on various insurance products and ensured that they stayed on the script and did not misrepresent.

Liaison between insurance companies and clients. Called to make corrections and updates on clients’ profiles.

Assisted with payroll by pulling sales data that the agents made in the previous week.

Processed payments for clients with the various insurance companies that the agency was affiliated with.

2/09-11/14 Amerifinancial Solutions, Ft. Lauderdale, FL

Medical Customer Service Representative/Debt Collector

Contact debtors concerning medical debts using an automated dialer system.

Negotiated payments in full, settlements or payment arrangement on accounts.

Maintain knowledge of client policies and procedures and all applicable state and federal laws (FDCPA).

2/07-1/09 LTD Commodities. Bannockburn, IL

Assistant Buyer

Placed orders and reorders for the buyers with vendors.

Researched sales history in order to prepare for product presentation.

Attended vendor meetings with buyers.

Proofread ads before they were posted on our website.

Assisted buyers with product development.

Negotiated test costs for buyers.

Wrote copy for products and advertising layout.

Ordered samples and ensured that they got turned over to advertising for photography.

Honors and

Organizations FAMU Honor Roll, Golden Key National Honor Society, FAMU Alumni Association

Skills Campus Vue, Microsoft Word, Excel, PowerPoint, IBM Notes, Quickbooks, ADP, PeopleSoft

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