Customer Service Sales
Resume:
Tracey Mitchell
**** * * *** ******, Pompano Beach, FL 33064
***************@*******.***
Education: Florida A&M University, Tallahassee, FL Degree: Bachelor’s in Business Management
1/18-2/18 MSC Cruises, Fort Lauderdale, FL
Data Entry Clerk (Temporary)
Processed Loyalty program applications (Voyager Club)
Ensured that the guest submitted appropriate proof for eligibility
Entered guest data into CRM
11/15-12/17 Aron, Sadowsky, & Marks, Boca Raton, FL
Human Resources Administrator
On boarded new employees and conducted new hire orientation
Processed new employees through HRIS
Conducted benefit enrollment and orientation meetings
Processed employee paperwork and created and maintained employee files
Processed background checks and drug screens for new hires
Answered questions from employees concerning benefits and other human resources related matters
Processed required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions
Posted openings to various job boards
Reviewed resumes and interviewed candidates for open positions
12/14-10/15 Hitch Insurance Agency, Fort Lauderdale, FL
Insurance Verification Supervisor
Verified and recorded sales made by the sales agents. Ensured that the customer understood what he/she purchased and answered any questions.
Trained verification representatives on various insurance products and ensured that they stayed on the script and did not misrepresent.
Liaison between insurance companies and clients. Called to make corrections and updates on clients’ profiles.
Assisted with payroll by pulling sales data that the agents made in the previous week.
Processed payments for clients with the various insurance companies that the agency was affiliated with.
2/09-11/14 Amerifinancial Solutions, Ft. Lauderdale, FL
Medical Customer Service Representative/Debt Collector
Contact debtors concerning medical debts using an automated dialer system.
Negotiated payments in full, settlements or payment arrangement on accounts.
Maintain knowledge of client policies and procedures and all applicable state and federal laws (FDCPA).
2/07-1/09 LTD Commodities. Bannockburn, IL
Assistant Buyer
Placed orders and reorders for the buyers with vendors.
Researched sales history in order to prepare for product presentation.
Attended vendor meetings with buyers.
Proofread ads before they were posted on our website.
Assisted buyers with product development.
Negotiated test costs for buyers.
Wrote copy for products and advertising layout.
Ordered samples and ensured that they got turned over to advertising for photography.
Honors and
Organizations FAMU Honor Roll, Golden Key National Honor Society, FAMU Alumni Association
Skills Campus Vue, Microsoft Word, Excel, PowerPoint, IBM Notes, Quickbooks, ADP, PeopleSoft
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