Susan Yee Lin Ng (吳綺年)

● *** E. **th St., Unit 5-5, Chicago, Illinois 60653 ● 312-***-**** ● ac4pik@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A seasoned translation and interpretation professional tri-lingual in Cantonese, Mandarin and English with extensive work experience in business, banking, insurance, medical, and legal areas. Native speaker of Cantonese born and grew up in Hong Kong (which used to be a British Colony until 1997) who has been living and working in the U.S. since January 2005. Expertise includes translation, phone and face-to-face interpretation for medical, legal, banking & insurance, business, governmental clients as well as simultaneous interpretation in court, etc.

PROFESSIONAL EXPERIENCE

May 2010 to Cook County Circuit Courts (contracted by Ready Made Staffing), Illinois

Present COURT INTERPRETER / TRANSLATOR – Provide simultaneous & consecutive interpretation and translation services for legal proceedings for Cook County Circuit Courts

November 2017 to Del Rey Interpreting Services, Illinois

Present INTERPRETER – Provide onsite and over-the-phone interpretation service for the clients and their limited English speaking customers.

November 2017 to Language Bank, Inc., Illinois

Present TELEPHONIC INTERPRETER – Provide interpretation service for the clients and their limited English speaking customers over the phone.

August 2016 to Interpreters Portal, London, England

Present TELEPHONIC INTERPRETER – Provide interpretation service for the clients and their limited English speaking customers over the phone.

June 2016 to TransPerfect, Georgia

Present INTERPRETER – Provide onsite interpretation service for the clients and their limited English speaking customers.

October 2015 to Akorbi, Texas

Present INTERPRETER – Provide onsite and over-the-phone interpretation service for the clients and their limited English speaking customers.

October 2014 to Fluent Language Solutions, a LanguageLine Solutions Co., N. Carolina

Present INTERPRETER – Provide onsite interpretation service for the clients and their limited English speaking customers.

October 2013 to Language Select/United Language Group, California

Present TELEPHONIC INTERPRETER – Provide interpretation service for the clients and their limited English speaking customers over the phone.

April 2013 to Cyracom International, Inc., Arizona

Present TELEPHONIC INTERPRETER – Provide interpretation service for the clients and their limited English speaking customers over the phone.

April 2013 to Telelanguage Services, Oregan

Present TELEPHONIC INTERPRETER – Provide interpretation service for the clients and their limited English speaking customers over the phone.

April 2013 to Interprenet Ltd., Illinois

Present ON-SITE INTERPRETER – Provide face-to-face interpretation service for the clients and their limited English speaking customers.

February 2010 to Language Swappers, Texas

Present FREE-LANCE TRANSLATOR / INTERPRETER – Provide translation and interpretation services to the clients.

January 2010 to Language Services Associates, Inc., Pennsylvania

Present TELEPHONIC & ON-SITE INTERPRETER – Provide interpretation service for the clients and their limited English speaking customers face to face and over the phone.

August 2010 to The Big Word Group, United Kingdom (With office in New York)

Present TELEPHONIC INTERPRETER – Provide interpretation service for the clients and their limited English speaking customers over the phone.

September 2010 to Language People, California

Present TRANSLATOR / INTERPRETER – Provide translation and face-to-face and telephonic interpretation services to the clients.

July 2009 to CARING Home Healthcare, Illinois

September 2010 PRESIDENT – Managed & oversaw the day-to-day operations with major

responsibilities covering sales and marketing, administration, customer

care/service & portfolio management, staff hiring & training, vendor

management, strategic partnership & business development, translation &

interpretation for Chinese clients, advertising & public relations, etc.

December 2005 to Chicago Chinatown Chamber of Commerce, Chicago, Illinois

April 2009 EXECUTIVE DIRECTOR – Managed and oversaw the day-to-day operations of CCCC including fundraising and planning & organization of events/activities; represented the Chinese business community and members in public policies/issues; served as a liaison with the government/ corporations/potential investors; and translation and interpretation for the Chinese businesses.

June 2004 to New Horizons Learning Centers (operations in Hong Kong)

January 2005 TRAINER – Taught general/business English courses for corporate executives and working adults.

July 2003 to Prime English Learning Centre, Hong Kong

January 2005 CORPORATE TRAINER – Taught corporate training courses in

general/business English for Managers of a multi-national firm.

March 2003 to Manulife (International) Limited (operations in Hong Kong)

October 2003 BUSINESS DEVELOPMENT MANAGER – Provided financial planning and promoted insurance & investment services to individual and corporate clients.

January 1994 to Dah Sing Bank, Limited (a major retail bank in Hong Kong)

December 2002 MANAGER, PRODUCT DEVELOPMENT & MARKETING – Started and headed the credit card business operations; oversaw various aspects of the business including acquisition, utilization, retention; managed and developed core card and over 40 affinity/program credit card products; developed, managed and marketed lending & deposit products; planned and implemented marketing, advertising & public relations activities; reported to GM/CEO.

March 1992 to The Chase Manhattan Bank, N. A. (operations in Hong Kong)

January 1994 ASSISTANT MANAGER, MARKETING – Developed, managed, and

marketed credit card & retail banking products.

June 1990 to Elaine Sung Public Relations Limited, Hong Kong

March 1992 SENIOR ACCOUNT EXECUTIVE – Planned and implemented various public relations activities for corporate clients.

EDUCATIONAL BACKGROUND

1986-1990 The Chinese University of Hong Kong (ranked 38 in the world in 2007) Bachelor Degree of Social Science – Second Upper Honors

Major: Journalism & Communications; Minor: Business Administration

AWARDS

Award of Commendation for Interpretation from Cyracom International, Inc. (January, 2014)

Certificate of Appreciation from Akorbi (February, 2018)

PROFESSIONAL QUALIFICATION

Certificate of Completion from LanguageLine Solutions: Fraud,Waste, Abuse Awareness and the HIPAA Patient Confidentiality Orientation for 2014 and 2015

Certificate of Completion from Centers for Medicare & Medicaid Services: Medicare Parts C & D General Compliance Training (January 2017 & February 2018)

Certificate of Completion from Centers for Medicare & Medicaid Services: Combating Medicare Parts C & D Fraud, Waste & Abuse Training (January 2017 & February 2018)

Completion of HIPAA Privacy & Security Training from Akorbi for 2017 & 2018

Certification: Insurance Intermediaries Qualifying Examination (Paper I - V), Hong Kong

MISCELLANEOUS INFORMATION

Board of Directors of Chinese American Museum of Chicago (2010 – Present)

Board of Directors of Near South Planning Board (2005 – 2009)

Member of Chinese Advisory Committee of the Chicago Board of Election (2005 – 2009)

Officer/Board of Directors of Ping Tom Park Advisory Council (2005 – 2009)

Member of Illinois College of Optometry Community Advisory Board (2005 – 2009)

Member of the Illinois First Congressional District Advisory Council on Asian Affairs (2008-2009)

Member of the Illinois State Treasurer Alexi Giannoulias’ Asian Affairs Advisory Council (2008-2009)

Member of the East-West University – “South Loop History Society” Advisory Council (2008-2009)

Member of the Asian American Coalition of Chicago (2005 – 2009)

Member of the Coalition for a Better Chinese American Community (2005 – 2009)

Advisor of Project:Vision (2009 – Present)

Certificate of Appreciation from Chicago Police CAPS Office (2006 and 2007)

LANGUAGES

Bi-lingual – Proficient in English and Chinese

(Native speaker of Cantonese and fluent in conversational Mandarin;

Proficiency in reading and writing both Traditional and Simplified Chinese)

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