Human Resources Customer Service

Kim Barron

Brooklyn, NY

***********@*****.*** - 929-***-****

Human Resource Professional with 10 years of experience. Extensive background in employee recruitment and retention, staff development, conflict resolution, benefits and compensation, HR records management, HR policy compliance.

Authorized to work in the US for any employer

WORK EXPERIENCE

Human Resources Coorddinator

Catholic Charities Neighborhood Services, Inc - Brooklyn, NY - 2007-03 - Present

Employee Relations: Employee Relations: Assist managers and employees with interpretation of agency policies and procedures. Provide reports on outcomes of investigations conducted resulting from incidents, allegations and or complaints alongside Labor Relations Specialist. Provide conflict resolution amongst employees. Facilitate the on boarding and pre-employment process with applicants and new employees.

Performance Management: Oversee and coach managers through the annual review of 2000 employees; provide input and direction of the disciplinary process and determining training needs and performance improvement plans.

Payroll: audit and approve Payroll action forms for all New Hires, Leave of Absence, reporting line, title, hierarchy and salary changes, transfers and Termination of Employment. Ensuring rates of pay are within budgetary guidelines.

Exit Interviews: developed, implemented and conduct exit interview process.

Pre-employment screening: Perform in-depth reference checks; ensuring all agency mandated and funding source required background checks are completed; Verify educational credentials as required. Provide oversight of State Central Registry checks.

Internal Auditing: review and revise agency files, forms and processes in preparation for agency review for accreditation councils, funding sources, and government audits

Strategic partnerships: Work closely with Associate Director to review and correct data in HRIS. Develop and maintain strong partnerships with vendors and HR Business partners. Policies and Procedures: Provide advice to managers, directors and Vice Presidents on agency policies and procedures.

Reporting: Perform Ad Hoc reports of agency metrics i.e. unemployment claims, cost of hire, turn over and termination reports.

Human Resources Consultant

Family Home Care Services of Brooklyn & Queens, Inc - Brooklyn, NY - 2014-02 - 2014-11

Reorganization: Restructured agency’s Human Resources and Compliance department. Streamlined onboarding and training processes

Internal Auditing: reviewed and revised agency files, forms and processes in preparation for agency review by funding sources and government audits.

Training: Trained Human Resources staff on accurate data collection and record retention.

Analyst: supported client groups in Human Resources by partnering with key users to provide analytical reports on key workforce trends, challenges, and ensure objectives met

Reporting: Developed, generated, and analyzed a variety of HR reports for senior management and HR Business Partners

Administrative Assistant

Patient Care - Kew Gardens, NY -

2006-07 - 2006-11

Administrative: Maintained Branch Director’s calendar and schedule. Tracked referrals for service and new cases. Maintained office supplies as well as supplies for trainees and Home Health Aides alike. Updated and reviewed service agreements for equipment. Processed payment for invoices for services rendered as well as supplies. Performed administrative duties for branch manager and other staff.

Customer Service: Assisted new clients with the enrollment and referral process

Organizational skills: Scheduled and tracked supervised practical trainings for Home Health Aides at hospitals

EDUCATION

Bachelor of Arts in Deviant Behavior Social Control CUNY John Jay College of Criminal Justice - New York, NY 2006-05

ADDITIONAL INFORMATION

- Organizational skills: Scheduled and tracked supervised practical trainings for Home Health Aides at hospitals

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