AMY L. FICKERT

**** ******** ***.

Bensalem, Pennsylvania 19020

215-***-****

SUMMARY OF QUALIFICATIONS

Training- Facilitated training of the entire location.

Recruitment- Actively looked for new candidates for employment.

Performance Management- Reviewed all documents pertaining to employee performance

EDUCATION

Holy Family University, Philadelphia PA

Masters of Science, Human Resources Management. GPA:3.77 December 2015

Holy Family University, Philadelphia PA

Bachelor of Arts, Elementary Education, GPA: 3.5 December 1997

Bucks County Community College, Newtown PA

Associate of Arts, Education, GPA: 3.5 May 1996

HUMAN RESOURCES EXPERIENCE

Nu Wave Paging and Cellular- Langhorne Pa 2014-Present

Human Resources Administrator

Oversee the entire Human Resources department. Daily review of employee punches and exceptions on the time clock. Complete Bi-Weekly payroll for the entire company. Recruit, Interview and hire staff for all 12 of our stores. Manage all new hire paperwork, and handle all Workman’s compensation claims and cases. Oversee Benefit enrollment for all staff members. Participate in Conference calls for Human Resources.

Ross Stores- Warminster Pa 2012-2014

Assistant Store Manager

Responsible for completing all Human Resources paperwork. Handle store Scheduling and Forecasting of hours for payroll. Training of staff for core competencies. Work with Backroom Team for daily truck deliveries.

Sears Holdings Corporation- Langhorne Pa 2011-2012

Operations Manager

Successfully oversaw three departments: Cashiering, Receiving, and Human Resources. Maintained the Brand Standards of the store. Ordered supplies, maintained the store budget, oversaw all schedules in the WFM System. Handled training percentage of the store. Coached and developed all associates that directly report to me

Sears Holdings Corporation- Langhorne Pa 2007-2011

Human Resource Manager

Oversaw the daily operations of the store office. Completed weekly payroll process for staff and Human Resources Compliance Tasks. Interviewed and hired new candidates, and developed new hire orientation, entered Work Opportunity Credits and I-9 Paperwork. Managed affirmative action plans and goals, Workman's Compensation and Disability claims, all FMLA paperwork. Handled the daily operations of the Store Cash Office. Set up meetings and interviews for the General Manager, conducted training classes for the staff, and took notes for the Store General Manager during staff meetings and conferences

Sears Holding Corporation- Langhorne Pa 2004-2007

Office Assistant

Handled the daily deposit of the store such as daily change requests, sorting and filing daily reports, and credit compliance

Jones Apparel Group- Bristol Pa

Corporate Credit Invoice Collector 2004-2007

Collected on Corporate business accounts and made calls to corporate accounts, and developed excel spreadsheets to send to corporate business accounts

Sears Regional Credit Card Operation Center- Citigroup 1998-2004

Loss Control Specialist

Successfully collected on a billing cycle each month working a predictive dialer for accounts that was five and six months behind payment. Serviced customers to help resolve delinquent accounts up to 240 days past due.

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