Human Resources Manager
Resume:
AMY L. FICKERT
Bensalem, Pennsylvania 19020
SUMMARY OF QUALIFICATIONS
Training- Facilitated training of the entire location.
Recruitment- Actively looked for new candidates for employment.
Performance Management- Reviewed all documents pertaining to employee performance
EDUCATION
Holy Family University, Philadelphia PA
Masters of Science, Human Resources Management. GPA:3.77 December 2015
Holy Family University, Philadelphia PA
Bachelor of Arts, Elementary Education, GPA: 3.5 December 1997
Bucks County Community College, Newtown PA
Associate of Arts, Education, GPA: 3.5 May 1996
HUMAN RESOURCES EXPERIENCE
Nu Wave Paging and Cellular- Langhorne Pa 2014-Present
Human Resources Administrator
Oversee the entire Human Resources department. Daily review of employee punches and exceptions on the time clock. Complete Bi-Weekly payroll for the entire company. Recruit, Interview and hire staff for all 12 of our stores. Manage all new hire paperwork, and handle all Workman’s compensation claims and cases. Oversee Benefit enrollment for all staff members. Participate in Conference calls for Human Resources.
Ross Stores- Warminster Pa 2012-2014
Assistant Store Manager
Responsible for completing all Human Resources paperwork. Handle store Scheduling and Forecasting of hours for payroll. Training of staff for core competencies. Work with Backroom Team for daily truck deliveries.
Sears Holdings Corporation- Langhorne Pa 2011-2012
Operations Manager
Successfully oversaw three departments: Cashiering, Receiving, and Human Resources. Maintained the Brand Standards of the store. Ordered supplies, maintained the store budget, oversaw all schedules in the WFM System. Handled training percentage of the store. Coached and developed all associates that directly report to me
Sears Holdings Corporation- Langhorne Pa 2007-2011
Human Resource Manager
Oversaw the daily operations of the store office. Completed weekly payroll process for staff and Human Resources Compliance Tasks. Interviewed and hired new candidates, and developed new hire orientation, entered Work Opportunity Credits and I-9 Paperwork. Managed affirmative action plans and goals, Workman's Compensation and Disability claims, all FMLA paperwork. Handled the daily operations of the Store Cash Office. Set up meetings and interviews for the General Manager, conducted training classes for the staff, and took notes for the Store General Manager during staff meetings and conferences
Sears Holding Corporation- Langhorne Pa 2004-2007
Office Assistant
Handled the daily deposit of the store such as daily change requests, sorting and filing daily reports, and credit compliance
Jones Apparel Group- Bristol Pa
Corporate Credit Invoice Collector 2004-2007
Collected on Corporate business accounts and made calls to corporate accounts, and developed excel spreadsheets to send to corporate business accounts
Sears Regional Credit Card Operation Center- Citigroup 1998-2004
Loss Control Specialist
Successfully collected on a billing cycle each month working a predictive dialer for accounts that was five and six months behind payment. Serviced customers to help resolve delinquent accounts up to 240 days past due.
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