Customer Service Representative
Resume:
SUMMARY
Skilled Customer Service Representative committed to addressing customer concerns
with speed, accuracy and professionalism. Very resourceful and consistently meets and exceeds productivity goals.
SKILLS
High customer service standards
Conflict resolution proficiency
Devoted to data integrity
Strong problem solving ability
Dedicated to process improvement
EXPERIENCE
Customer Service Representative
Buffalo, NY
Medical Answering Services/ Jun 2016 to Nov 2017
Set up non emergent medical transportation for Medicaid clients. Secured all clients personal medical information under HIPAA regulations. Excelled in exceeding daily and weekly bonus goals. Marketing Analyst
Cheektowaga, NY
Greenwich Associates llc/ Jun 2014 to Sep 2015
Conducted surveys to gauge the customers level of satisfaction with their banking entities. Collections Specialist
Amherst, NY
American Coradius International, LLC./ May 2014 to Mar 2016 Customer service and collections on past due bank loans. Secured customer information under the collection act.
Survey Specialist
Williamsville, NY
ICT Group llc/ Jan 2000 to Jul 2005
Conducted media surveys for marketing research.
EDUCATION AND TRAINING
High School Diploma: Exploratory Building Trades
Mckinley Vocational Technical HS 2000
Buffalo, NY, US
Participated in the UpwardBound College Prep Program. (1997) Associate of Science: Criminal Pathology
Medaille College 2004
Buffalo, NY, US
W .
Ebony Waite
sunshinekisses143198
*@*****.***
192 Jewett Avenue
Buffalo, NY, 14214
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