Zalika Kelly

Customer Service

Taylor, MI *****

ac4pfq@r.postjobfree.com - 313-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Quality Assurance Manager

Vassel Resource LLC - Farmington Hills, MI -

September 2015 to October 2017

Responsibilities

Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues .May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Call Center Representative

Vassel Resource LLC - Farmington Hills, MI -

March 2013 to September 2015

Responsibilities

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Accessing customer's accounts providing them with all information/details regarding there accounts.

Shift Manager

McDonald's - Redford, MI -

April 2010 to September 2015

Responsibilities

In a management position I am a team leader. On a daily basis in change of 15 to 20 employees at all times. EDUCATION

Diploma in High School Courses

Stone Coast Academy - Detroit, MI

2009 to 2010

SKILLS

Excellent communication and data comprehension skills. (4 years), Superior costumer relationship management abilities. (4 years), High patients levels that helps tackle complex situations. (5 years)

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