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Customer Service Representative

Carrollton, TX
March 05, 2018

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Jamicka Baldon

Customer Service Representative - Ford Motor Company

Carrollton, TX 75007


Dedicated to customer service eager to maintain customer satisfaction and contribute to companies success.

Work Experience

Customer Service Representative

Ford Motor Company - Irving, TX

October 2014 to Present

Take inbound phone calls and address customer questions and potential concerns. Resolve customer complaints and questions.

Make outbound phone calls and receive phone calls from customers regarding current car loans or leases

Maintain strong Customer Service Index rating as set by management. Advice customers on the care of their vehicles they must maintain while in a current lease. Effectively communicate to the customer the timeline of titles and payoff information .Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele Quote Payoffs

Rewrite car loans

Offer payment extensions when needed

Verify state requirements to get tags in local state Go over taxes paid and interest accrual on accounts Send paid in full letters to customers that have satisfied agreements Dealer Service Representative

UnitedHealth Group - Plano, TX

January 2014 to October 2014

Answer incoming phone calls from customers and identify the type of assistance the customer needs, benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

Review and research incoming healthcare claims from members and providers(doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits) Sr Collections Rep

Centrinex, LLC - Overland Park, KS

May 2007 to January 2014

Responsible for collections on open and closed accounts. Call customers on past-due accounts and maintain follow-up. Document and track calls and correspondence. Skip tracing, set payments arrangements and send out agreement letters. Meet monthly collection goals, Work dialer system. Process credit card payments over the phone and provide reference numbers Order Entry Representative

Bushnell Outdoor Products - Overland Park, KS

April 2006 to May 2007

Receive and place calls to business taking orders over the phone, Entered items number into system. Verify and assure order is correct in system to send to warehouse so that Merchant can receive correct order in order to operate daily. Process incoming orders that came in via fax, Work closely with warehouse and managers.

Collections Representative

RH Donnelley-Leawood

November 2004 to April 2006

Receive and place calls to corporations regarding past due balances from ads placed in the yellow pages of the phone book. Negotiated payment arrangements. Follow up on promise to pays, build relationships with clients. Skip trace and process payments over the phone Skills


(10+ years), PATIENCE (10+ years)

Additional Information


Customer Service (10+ years), Patience, Self-Control, Calming Presence, Time Management, Team Work, Goal Focused, Persuasion Skills, Willingness to Learn (10+ years), 10 key by touch, Focused, Reliable, Communication Multitasking. Prioritizing. Organization. Technical skills. Interpersonal skills. Initiative and problem-solving abilities. Dependability. (10+ years)

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