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Human Resources Customer Service

Los Angeles, CA
March 05, 2018

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Los Angeles, CA 818-***-****


Experienced HR Business Systems Analyst with extensive knowledge in several HCMs, ATSs, LMSs, BI Tools, and data collection tools. Ability to align business requirements with system's capabilities, and engage with technology partners to develop solutions. Capacity to find creative solutions in bringing efficiency and automating outdated manual HR processes. Passionate about driving the idea that HR is much more than just a cost center, and identifying creative KPI to prove HR's financial value. Known for high energy, intellectual curiosity, self- motivation, resourcefulness, flexibility in working with diverse audiences in geographically dispersed areas, and exceptional customer service. Fluent in Spanish and Romanian. HR Analytics/Metrics HR Processes Automation/Improvement Communications Skills HR Information Systems HR Reporting and Systems Optimization Employee Experience Data Management Data Collection and Analysis Tools Project Management Workforce Planning Employee Engagement and Retention Event Planning Professional Experience

Molina Healthcare, Inc, Long Beach, CA 2016 - 2018 Sr. Human Resources Business Analyst

Responsible for all employee engagement and retention analytics, metrics, dashboards, and improvement strategies for this over 16k employees company. Worked with Senior Leadership Team and different HR functions to monitor employee turnover, integrate data from different surveys throughout employee journey (new hire/on-boarding surveys, pulse checks, exit data), recommend intervention strategies, design and implement action plans.

Developed and implemented a unique format turnover dashboard for 20+ business units and HRBPs, automating a manual process that used to take a week every month.

Designed and launched a monthly executive employee turnover summary for leaders, providing an overview by business units, departments, locations, tenure and age

Calculated full cost of employee turnover, demonstrating how that affects the organization financially and what is the true expense of an employee’s replacement vs promotion

Designed, implemented and performed data analysis of all employee engagement survey

Developed and implemented a new hire 30 day survey, and an exit survey in Qualtrics

Served as subject matter expert, administrator, liaison to Qualtrics, a data collection website

Partnered with C-level Executives, Senior Leadership Team, State Presidents, Regional Vice-Presidents, as well as HR Leadership and HR Business Partners to monitor employee turnover, identify key drivers for employee turnover and propose intervention strategies.

Created and launched an Employee Retention Workgroup comprised of HR Business Partners countrywide that aimed to create a platform for sharing best practices

Created and launched a New Hire Retention Workgroup composed of different HR functions directly impacting new hires, that aimed to improve current processes and new hire retention

Participated in a think tank team called Path Forward, which worked on internal communications, workforce analytics, and employee engagement initiatives during the company's major leadership change, reorganization and culture shift.

Managed the activity and development of an Employee Retention Data Analytics Intern 2

Shire (Formerly Baxalta/Baxter BioScience), Los Angeles, CA 2014 - 2016 Human Resources Analyst/Generalist

Supported four HRBPs in all employee relations matters, and workforce planning and analytics. Managed headcount approval process, site organization charts, HRIS data entry, transactions, reporting, auditing, user testing and integration issues. Served as rewards and recognition champion, internal communications lead, as well as continuous improvement leader for the HR team. Supported 1800 employees, on 5 shifts, in a 24/7/365 manufacturing plant in 2 locations, during the Baxter/Baxalta split in 2015 and the Shire acquisition in 2016.

Managed all Taleo internal and external job postings, with 120 openings at any given time

Performed all employees/position changes transactions in PeopleSoft, ensuring 100% accuracy

Created an online metrics shared platform available to the Senior Leadership Team

Managed terminations, separations, retirements, exit interview processes and metrics

Managed RIF of 140 employees, created and processed severance agreements, handled payroll and severance pay, and coordinated day of notifications

Streamlined HR processes and procedures, producing job aids and training hiring managers

Partnered with departments in overtime, meal-break and 4/10 schedule analysis

Partnered with client groups to analyze their workforce, tell the story and propose changes

Performed compensation analysis by departments, maintaining team equity

Served as contact person and responded to OFCCP, FDA and other internal corporate audits

Created and managed organizational charts for all 1800 employees

Coordinated HR Sharepoint website migration from Baxter to Baxalta

Partnered with Deloitte in preparing overhead data for efficiency site-assessment

Served as subject matter expert and system super user for: o Annual compensation review system (user testing, troubleshooting, support, reporting) o Taleo Applicant Tracking System and any Taleo-PeopleSoft integration issues o Taleo talent management and performance review module o Company culture survey system – pulling and analyzing results o Rewards and Recognition platform - pulling and analyzing results

Served as liaison for all unemployment claims through Equifax, and JOLTS (Job Openings and Labor Turnover Surveys) for Bureau of Labor Statistics (Department of Labor) MEDTRONIC DIABETES, Northridge, CA 2011 - 2014

Human Resources Coordinator, Internal Communications/Employee Events Coordinated all employee engagement events, corporate fundraising efforts, leadership meetings, formal awards dinners, and leadership developmental programs. Developed business communications and partnered with all departments in creating communication strategies. Supported the learning and development function and managed the annual training calendar.

Inspired, informed and engaged employees, and improved top down communication and company culture by:

o Redesigning and expanding intranet website;

o Creating, managing content, and distributing internal communications newsletter; o Partnering with employee resource groups to increase their visibility and membership; o Partnering with Facilities department to develop employee communication brand throughout the physical building (LCDs, bulletin boards, etc.); o Creating and distributing executive messages via multiple channels.

Created over 15 automated distribution lists (4000+ users) by working with senior leadership and offsite global IT support teams, improving communications accuracy and consistency.

Developed vehicles for gathering and responding to employee feedback, such as pulse surveys, focus groups, and blogs, successfully enhancing company’s communication tools. 3

Managed all aspects of employee innovation/idea website and coordinated implementation of new employee benefits, such as on-site Dry Cleaning Services, Child-Care Center partnership or Starbucks Café, improving company culture and employee satisfaction.

Planned and organized monthly employee engagement events, such as Fall Festival, Diabetes’ Got Talent Show, March Madness Tournaments, Winter Holiday events, company picnic, photography contest, thus playing an important role in redefining company culture.

Coordinated production and content of printed program, collaborated with external partners and vendors, as well as created speech and presentation for executives presenting at annual formal employee recognition events with 200+ guests, celebrating employees’ achievements and milestone anniversaries.

Designed and organized out of town three-day, global leadership meetings, with over 100 leaders, aligning global leaders on business strategy and direction and developing leadership skills

Coordinated annual employee fundraising program for JDRF (Juvenile Diabetes Research Foundation) and ADA (American Diabetes Association), overseeing the fundraising activities of over 15 team captains, raising $400k. Implemented Medtronic Matching Grants program within the Diabetes business, exceeding company’s goal by 50%, ahead of deadline.

Enhanced and managed government mandated compliance training and audits, such as Harassment Prevention or HIPAA, improving processes’ efficiency and successfully maintaining 100% compliance.

Designed, established, and tracked, on a quarterly basis, new learning and development metrics, improving ability to manage company talent and alignment with corporate goals.

Redesigned and delivered New Employee Orientation (NEO) based on surveys to assess its objectives and effectiveness, improving new hire experience and onboarding process.

Planned and coordinated yearly, corporate and business specific learning and development offerings at Diabetes level (Northridge, CA and San Antonio, TX), generating new employee developmental opportunities and meeting company’s strategy and needs.

Coordinated summer internship program, including on-boarding, orientation, on-site and off- site activities, and exit interviews, offering a unique experience to 60+ interns

Created Diabetes global organizational charts binder (4000+ employees) and maintained monthly updated version, improving consistency and visibility. EVENING GRACE, LLC, Northridge, CA 2009-2012

Business Owner, Human Resources Head and Community Relations Founded and built three Residential Care Facilities for the Elderly homes, with a total of 15 employees. Responsible for the Human Resources and Community Relations functions.

Developed and expanded the business from one to three six-bed Residential Care Facilities for the Elderly in less than four years.

Coordinated sourcing and staffing processes; created training plans, such as new hire orientation or dementia care, and delivered them to staff, maintaining 100% compliance.

Performed all company public relations matters and served as liaison between the company and third parties, bringing a six-bed facility to 100% occupancy in less than four months.

Conceptualized, developed and maintained company website, created all marketing and promotional materials, managed social media channels building company’s brand in the community as the best upscale facility for the elderly. BAXTER BIOSCIENCE, Los Angeles, CA 2009-2010

Human Resources Intern

Supported all Human Resources functions, with a focus on talent acquisition and employee events. Advised employees and managers on Leaves of Absence requests, 4

employee benefits, career development and employee relations, facilitating company processes and policies.

Streamlined paper based temporary workforce request form and conceptualized a new online and dynamic form currently used by supervisors, improving efficiency Education

MBA, focus on Human Resources Management, California State University, Long Beach BA, International Relations and European Studies, University of Bucharest, Romania Professional Training and Certifications

Professional in Human Resources (PHR), by SHRM

Building Meaningful Analytics (BMA), by HCI

Strategic Workforce Planning (SWP), by HCI

Analytics in Talent Management (ATM), by HCI

Technical Skills

Human Capital Management Systems (PeopleSoft, Workday, Fieldglass, Oracle)

BI Reporting Systems (Cognos Business Intelligence, BO Reporting, OTBIE - Oracle Transactional Business Intelligence Enterprise)

Applicant Tracking Systems (Taleo, PeopleFluent, Kenexa Brassring)

MS Office (Word, Excel, Power Point, Outlook, Visio) and Sharepoint

Learning Management Systems (SABA eLearning, ISOTrain)

Survey and Data Collection Tools (Qualtrics, SurveyMonkey)

Other: Windows Movie Maker, Fundraising platforms Volunteering Commitments

Living Tango, Los Angeles, CA 2016-present

Co-Organizer/Event Manager, LA Endless Summer Tango Marathon Co-organized largest Argentine tango marathon in Los Angeles: four days event, with over 600 people from all over the world, dancing for over 40hours. Responsibilities included:

Managed 30+ volunteers schedule, ensuring event coverage throughout different shifts

Designed and delivered ice-breaking session, kicking off the event on a high note

Managed registration, guest lists, travel and accommodation

Hosted and managed front desk, ensuring a smooth check-in process

Coordinated food vendors and sponsors, providing healthy snacks throughout the event Blue Heron Foundation, Los Angeles, CA 2013-present Mentor, Donor

Blue Heron Foundation is a 501(c) 3 non-profit charitable organization dedicated to improving the quality of life of Romanian and Moldovan orphaned and abandoned children by providing them with greater access to life's opportunities through college scholarships.

Mentoring and coaching orphaned and abandoned students, with a major in Human Resources and Psychology, through college offering support and guidance

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