Customer Service Representative

Jasmine DeBrossard

*** ******* **.

HINESVILLE, GA 31313

HOME NUMBER :912-***-****

JASMINE DEBROSSARD

OBJECTIVE

Seeking a position that will benefit from my office and inventory experience and positive interaction skills. As well as opening up to new opportunities to better myself and others in the future.

SKILLS & ABILITIES

Computer software: Microsoft Office : word Access: PowerPoint: Excel: Publisher Outlook

Seven years’ experience as an office assistant and one year as a shift leader

Experience with coordinating meeting and meeting with various financial departments.

Operating Machinery : Copier: Fax: Mail Meter : Computers

CONCENTRIX (IT TECH SUPPORT)

Start Date 05/2017 to Ending 09/0217

Duties: Demonstrated extensive knowledge in the products and services offered by Apple to provide the consumer with a complete solution which boosted overall store customer service goals.

Acted as a member of the setup team to develop customer relationships with the Apple culture.

Installed software such as iWork’s, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, and more on Apple Technologies as a member of the setup team.

Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBook’s, MacBook Pro's, Mac Air, iMac’s, both versions of the iPad, all iPod Models, iPhone 3GS, and the iPhone 4.

Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.

Took on the role of Red Zone Leader to enforce organization amongst the team and to ensure that scheduled breaks were received accordingly.

Position: TURBOTAX (CUSTOMER SERVICE REPRESENTATIVE)

Start Date: 12/2016 TO Ending: 04/2016

Provides technical support to internal and external clients via telephone calls and e-mail messages while meeting established service level. Provides navigational assistance on Vanguard's website. Responds to and diagnoses problems through verbal or written discussions with users.

Ensures clients are provided with the most current and technically accurate information relative to the use of Vanguard's website by appropriately utilizing department provided tools and information.

Promotes website usage, adoption and quality of online experience.

Elevates more complex problems and client issues/concerns when necessary and follows up to ensure resolution. Uses the appropriate problem management database to track and record calls.

Supports internal testing initiatives. Tests applications from the client's perspective to determine if there are any areas where the clients may have difficulty. Tests modifications to ensure that previously tested portions of the application remain unaffected by the system changes.

Develops a good understanding of the Web organization, Vanguard’s website, functions, and options, as well as a high level of industry knowledge relevant to the website.

Responds to department volumes and overtime requests as needed.

Maintains complete and proactive knowledge of pending elevations and enhancements.

Generates and presents ideas for improvement to Team Leaders.

Proactively identifies and reports trends or problems such as security breaks through the proper channels.

Proactively offers assistance to fellow team members.

Learns and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Learns and complies with Information Security procedures. Ensures deliverables meet Information Security requirements.

Participates in special projects and performs other duties as assigned.

TSYS : TOTAL SYSTEM SERVICES (CUSTOMER SERVICE REPRESENTATIVE)

Start date:4/13/14 Ending date: 3/16/16

Duties: Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

EXPERIENCE

JCVISION AND ASSOCIATES INC. (ADMINISTRATIVE ASSISTANT)

Start date: 5/24/07 Ending Date: 8/10/12

Duties: filing, answering phone, organizational task photo copying documents, mailing letters, preparing inventory, handling clients’ requests Maintains the Computer Assisted Ordering system with current, accurate data to

ensure optimal order quantities are calculated necessary to sustain customer demands.

Uses radio-frequency hand-held terminals to gather data necessary to update and

adjust inventory.

Records and updates Balance on Hand data; maintains perpetual inventory and audits credits.

Performs daily inventory audit of items not-in-stock and overwrite items.

Evaluates stock levels of all categories daily by physically reviewing the storage and display shelf locations.

Interfaces with all levels of management and deals directly with commercial distributor/vendor stocking representatives on issues affecting.

OLIVE GARDEN (HOST) (SOUS CHEF)

Starting Date:09/2012 Ending Date:08/2013

Sat people I in places that the wanted to sit, organized party so that the people would be comfortable, and greeted them with a smile. Sous chef including prep, appetizers, soups, and main entrees

Other duties may be assigned.

Assist the Executive Chef in ensuring the guest experience is second to none

Interact with guests, ensuring their needs are being met and expectations exceeded

Ensure that all preparation for functions and outlets are completed daily

Prepare and cook lunch and to-go meals

Prepare and cook dinner during the Executive Chef's days off and assist when necessary

Ensure food quality control

Setup and teardown for group functions

Maintain cleanliness of kitchen, dining room and function areas

Maintain coolers and storage areas

Be a proactive leader who is constantly looking for new and more effective ways of improving products, service and profitability

Assist the Executive Chef in tracking food costs and completing monthly inventory

All other duties as assigned, planned or unplanned

EDUCATION

LIBERTY COUNTY HIGH SCHOOL (HIGH SCHOOL DIPLOMA)

The different course that I took in school was business and management, JROTC, computers tech, and culinary arts class

COMMUNICATION Very pleasant and do not use slang words speak very professional

LEADERSHIP

I was major in JROTC, the vice president of FFA, a Leader in 4H, president of FBLA,, captain of the track team, Shift Leader at Olive Garden, and a CT (certified trainer)for Vision And Associates .

REFERENCES

DANA INGRAM

Administrator (JCVision and Associates Inc.)

Phone number : 912-***-****

dana ******@*****.***

TRACY SANCHEZ

Manager (Olive Garden)

Phone number: 770-***-****

STEVEN

Manager (Olive Garden)

Phone number: 706-***-****

Contact this candidate