EDUCATION AND TRAINING
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Energetic work attitude
01/1997 to 03/2018 Buisness/Owner/Operator
Salonique The Studio - Oxon Hill, Maryland
Created new processes and systems for increasing customer service satisfaction. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach.
Resolved product issues and shared benefits of new technology. Attended local, regional and national trade shows for product development training as defined by territory needs.
Successfully interacted with customers and retail buyers to expedite orders. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Stocked and rotated inventory regularly.
04/2003 to 06/2007 Undergraduate Admissions (Coordinator) Duke University - Durham, North Carolina
Coordinated information sessions for prospect students and their parents. Assisted in companies admissions officers travel. Maintained the up keep of the office appearance. Documented all persons visiting the school campus, contributed in charities and events concerning the lives of the students.
05/2006 to 06/2007 Customer Service Specialist
Time Warner Cable - Durham, North Carolina
Prepared correspondence, accounting and financial documents for analysis. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Monitored customers issues with cable services. 1995 High School Diploma: high school
KInston High School - kinston, NC, USA
ACTIVITIES AND HONORS
1997 Associate of Arts: Cosmetology
Carolin Beauty college - Durham, NC, USA
Member, Small Business Association (2008 - present) Member Of the Cosmetology Association (2007-present)