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Hotel Manager, Asstant General Manager and Food and Beverage

March 05, 2018

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Curriculum Vitae

Masunda Chimhamhiwa

Address: **** ******* ***** ******

Mobile: +263-772111078

Landline: +263-713912030



Date of Birth 16 April 1968

Nationality Zimbabwean

I.D No 12-029214G-12

Religion Christianity

Languages English and Shona

Sex Male

Marital Status Married

Driver Licence No: 23899AM

Passport EN988623


To work in a professional successful organization and continuously add value to the business by generating maximum revenue and delivering a sound profit through driving customer loyalty, excellent quality control, employee motivation and rapport with all business stakeholders.


•Results oriented and dedicated business professional with a demonstrated success in Hotel Management

•Have worked in the internationally Branded Hotels which include the Crown Plaza Monomotapa in Harare, Elephant Hills- Intercontinental Hotel Group and The Victoria Falls-International Hotel and secondment at Malela Sun is South Africa.

•Have also worked in Bumi Hills and Katete Safari lodges both based in Zimbabwe

•Good history of providing effective leadership with focus on total organisational coordination to efficiently manage operations, providing innovative concepts and supervising high performing teams

•Track record of exceeding set goals, boosting sales and increasing revenue without compromising customer service

•Very passionate with strong management touch on product quality, customer service and satisfaction, follow ups and repeat business

•Extensive background in accounting and profit and loss, with a proven ability to control costs and positively impacts the bottom line.

• A team leader with strong business sense, with easy of communication at all levels and can bring the best in staff.


-Increase Mandel Hotel and conference market share by 35% in 2014 and maintaining 75% repeat business in 2015. 15% of the new business was referral and 10% was a direct management effort, resultantly market costs went down by 47% over the same period

-Increased the Hotel and conference revenue from $2,580,000 in 2014 to $3, 6000,000 in 2015 with a % increase of 40% and 25% overall bottom line.

- Hosted successfully high profile international organisations and repeatedly getting positive feedback on service and product quality.

- In 2004 was recognised by African Sun Hotel Group as the best Food and Beverage Manager of the year

-Consistently meeting or exceeding the financial budgets from 2010 to 2015 with the Business Unit being awarded bonuses every year and staff remaining very motivated.


•A very strong head financial figures from budgeting, presentation, billing, analysis and evaluation

•High attention detail to on total product quality and presentation

•A self-starter who thrives on achieving exceptional results

•Can forecast Market conditions and strategically develop plan accordingly

•High attention to detail and always deliver to requirement or exceed customer expectations

•Can attend to Customer complaints and solve them mutually

• Can provide new solutions and ideas to any hospitality operational challenge

•Have got a very high guest pleasing attitude

• Very flexible on working time schedules


•Very good on problem solving

•Strong negotiation skills

•Excellent interpersonal skills

•Perfect leadership skills

•Very hands on all hospitality aspects

•Very high numerical and verbal reasoning skills

•Excellent communication skills

•Excellent People Management skills


Higher National Diploma in Hotel and Catering Management (1992 to 1996) Zimbabwe School of Hospitality


•Management Development Program (2000 to 2001)

•Hospitality Sales and Marketing (1997)

•Hospitality Supervisory Development Program (1997)

•Food and Beverage Management (2003)

•Margin Protection Principles (1996)

•Zimhost Customer Care (2000)

•Effective General Management2009( Gordon Institute of Business Science)







1996 - 1997

Hotel Stock Controller

Great Zimbabwe Hotel



1998- 1999

Ass Food and Bev Manager

Hwange safari lodge




Food and Beverage Manager

Victoria Falls Int Hotel




Food Beverage Manager

Elephant Hills (IHG)




Food &Beverage Manager

Trout beck Sun Hotel




Lodge Operations Manager

Hwange Safari Lodge




Deputy General Manager

Crown Plaza Monos



2009 – 2012

Hotel Manager

Mandel - Hotel & conf centre Division of- Delta Corporation



2013 to 2017

Hotel Manager Executive

Mandel Training Centre Hotel and Conference centre


HOTEL Manager- Mandel Hotel and Conference Centre (2009 to 2017 )

30 Bedrooms 50 Members of Staff

•Leading the 50 Hotel Staff compliment

•Preparation and Presentations of the Hotel Budget Pack to the Board of Directors

• Monitoring and Evaluation of the Budgets versus the actual Financial Performance

•Daily Management of all hotel arms, Bedrooms, Conferencing, Restaurant, Bars and all special functions on or outside Premises, buildings and Grounds and Gardens

•Directing all staff morning briefing, staff assemblies and Management meetings

•Management of the daily hospitality financial aspect revenue, average room rate, costs and profit

• State of the Business address to all members of Staff

•Overall Management of all guest complaints and ensuring total guest satisfaction

•Managing and directing all hospitality marketing and sales strategies

•Management of all staff Issues

Hotel Deputy General Manager Food and Beverage - Crowne Plaza Monomotapa (African Sun Hotels)

280 Hotel Rooms and 250 Staff Members ( Jan 2008 to December 2008)

•Supervising all hotel heads of Department on daily operations that is revenue target, service standards and so on

•Assisting the General manager in the day to day operations and acting the GM`s absence

•Supervision of the preparations, presentations and monitoring of the hotel budget every financial period

• Reviewing the hotel performance after every trading month and mapping the way forward

•Keeping track with guest complaints and satisfaction and ensure repeat business and business growth

•Conducting staff training with the assistance of heads od department

•Driving the sales and marketing process for the Hotel to ensure good hotel Business and Brand visibility.

Food and Beverage Manager-Executive Assistant- Troutbeck Sun (African Sun Resort)

100 Hotel Rooms 85 Members of staff

•Managing food preparation, service and guest satisfaction

•Training for all the food and beverage team to enhance high standard of service

•Managing all stock takes and getting results produced and analysis of the department results

•Food costing and setting of meal prices

•Preparation and presentation of the Budget for the department

•Managing the ambience and quality of equipment, restaurants, bars and conference rooms

•Attending to all guests complains and ensure there is total client satisfaction

•Reviewing departmental performance and map strategies to growth of business

•Facilitating and chairing of all departmental meeting

Hotel Operations Manager – Hwange Safari Lodge (African Sun Safaris)

100 Rooms 8O members of staff

•In charge of total hotel operations – food and beverage, rooms division, maintenance, conferencing, grounds and gardens

•Management of food service, food preparation, food cost of sales, equipment and departmental profit

•Management of room allocation, guest check-ins, guest stay and guest check-out

•Total hotel billing and revenue management

•Budget preparation, presentation and monitoring

•Acting as the General Manager in the absence of the General Manager

•Managing all guest service and complaints and ensure total client satisfaction

•Identifying all staff training needs and training of staff

•Managing the service standards and property in and outside the building

SECONDMENTS 2002 (Six Months) 100 Rooms

Male- lane Sun (Southern Sun Hotel Group) South Africa

-Management of all restaurants, conferencing and special functions

- Management of food and beverage stocks and month end stock takes

-Staff training and leadership

- Departmental budget preparation, presentations, monitoring and adjustment accordingly

-Managing of all guests complains and ensuring client satisfaction and repeat business

- Upkeep of the premises in terms of cleanliness of service and working areas


•Reading Motivational Books

•Going to Church

•Morning Joggings

•Watching to Soccer

•Listening to Music


•Mr J.S Mtizwa 3 Mr Marshal Pemhiwa

CEO and Founder HR Director Delta Corporation

J.S.M Strategic Pathways Sable House- Northridge Close

7 York Avenue Borrowdale Harare

Newlands Harare Zimbabwe Land 263 883865/10

Tel +263-4-746533 Moble +263 712601877

Mobile +263-772209211


• Mr ET Shangwa

Managing Director

African Sun Limited

Bally House

Mount Pleasant Business Park

Harare Zimbabwe


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