Customer Service Technical Support

Sarah K. Thompson

Colorado Springs, Colorado ****9 518-***-****

*********@*****.***

Summary

Highly proficient individual skilled in diverse customer service environments, specifically administrative and customer service driven. 14 years plus dedicated to customer care. Primarily contributed to New York State agencies, also with building other skills primarily focused on the administrative aspect of owned business.

Education

Buffalo State College Business Management 2008-2011

Buffalo, NY

Bethlehem Central HS Regent Studies Graduated 2008

Delmar, NY

Work History

Charter Communications/Spectrum Billing Specialist

Colorado Springs, CO October 2017-Present

Educated customers with billing inquires

Proficient in a variety of operating systems

Enlightened customers with products/services

Conduent Business Customer Service Representative

Colorado Springs, CO June 2017- October 2017

Assessor of business owner accounts

Created and provided closure of case work

Enhanced customer experience

Kinectic Staffing/Horne LLC Closing Case Manager

NYS Governor’s Office of Storm Recovery March 2016- June 2016

Albany, NY

Monitor and processed homeowners legal documents

Managed NYS hurricane victims property assessments for the Governor’s office

Clerical duties (scanning, faxing, etc.)

Resolution specialist for technical support and contractors

ACF & Partners Partner/Manager

Albany, NY February 2013- July 2015

Designed and executed profitable business

Trained and Observed 2-4 Employees

Produced marketing tools

Administer of payroll and product

NYS Taxation & Finance Taxpayer Information Aide

Albany, NY February 2012- July 2014

Knowledge in Personal Income, Corporation Tax, and Department of State functions

Trainer of employees through special projects

Data Entry and Clerical responsibilities

Technical support

NYS Parks, Recreation and Historical Perseveration Clerk

Albany, NY May 2008- August 2010

State processor of special conditions Park Pass applicants

Data Entry and responding to erroneous applications

Clerical duties and maintenance of records

Participated and coordinated special projects

Skills Quick Study, Adaptable, Patient, Administrative, Communication, Multitasking, Project Management, Technical Support, Customer Care, Problem Solving, Conflict Resolution, Typing 55 wpm, Time Management, Word, Excel, Powerpoint

Certifications

Colorado Life Insurance Producer

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