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Customer Service Manager

Location:
Kingston, ON, Canada
Posted:
March 05, 2018

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Resume:

Dear: Employment Coordinator

I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I am confident that my knowledge, ability and experience allow me to deliver successful results for any company in a range of positions

Please allow me to highlight my key skills:

able to effectively manage my time through careful planning and organization of work activities

an aptitude for identifying and resolving problems efficiently

excellent communication skills that result in positive interpersonal relationships

a track record of meeting deadlines and producing accurate work of a high standard

proven ability to make sound decisions based on valid information

the capacity to learn and apply new information quickly and accurately

I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future.

The enclosed resume expands on my qualifications and experience.

Thank you for your time and consideration.

Sincerely,

Michele Kirkham

EMPLOYMENT OBJECTIVE: I am looking to obtain a stable position within an organization that I can actively grow and further my career. A position where I can showcase my hard work and dedicated attitude. It is within this company that I will continuously do my best to excel at upholding their values and standards.

SUMMARY OF QUALIFICATIONS:

20+ years’ experience in customer service

Experience supervising groups of 5-10

Proven ability to work under pressure and to meet tight deadlines

Possesses experience in money handling using cash, debit and credit cards

Ability to be able to solve problems under pressure and to do so effectively and efficient

Possesses strong communication and organization skills

Ability to follow procedures

The ability to work under pressure as well as in a fast paced environment

23 years of clean driving record

Valid G licence

Recognized by past employers as being determined, dependable, self-confident, and enthusiastic

PROFESSIONAL EXERIENCE:

FOOD SERVICES

Calculated total payments received at the end of the work shift, made sure it balanced out to the correct amount

Handled complaints in a professional manner to ensure good customer service

Performed inventory checks and orders

Adapted quickly to new situations and helped staff with new challenges

Greeted customers upon arrival and answered any questions or concerns professionally

Received and processed payments, cash,credit, debit

Deposited business funds, kept account records up to date

ENVIRONMENTAL SERVICES

Swept, mopped, sanitized all areas

Washed walls and doors

Recycled materials and disposed of waste

Restocked toiletry supplies

Changed bedding

Laundered clothing and linens

CUSTOMER SERVICE

Professional telephone manners

Keeping schedules and duties in prioritized manner

Open communication with offices concerning staff, clients, customers

Working in a face paced environment

Confidentiality between my self and clients/ customers

Keeping work areas clean, tidy and in professional manner

Responding and sending emails in a professional form to communicate with office in concerns to clients

Bank deposits, grocery shopping and ran errands for clients

Knowledge of computers

WORK HISTORY

CASHIER 2015-2017

Foodland

HOMESUPPORT WORKER 2010-2015

Paramed Home Health

RECEPTIONIST/ SUPERVISOR 2006-2010

Ontario Federation For Cebral Palsy

ATWALS 2000-2006

Assistant Manager

EDUCATION

Holy Cross Secondary School 1995

Ontario Secondary School Diploma

References Available Upon Request



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