Customer Service Medical
Resume:
Kenya Parrott
Office Support Clerk III
Yorktown, VA
**************@*****.***
To obtain a responsible, challenging Office Administrative position with a progressive, growth-oriented organization
Education
Current Student Liberty University, Graduates May 2019
Completed Certificate in Paralegal Studies
Rappahannock Community College - Glenns, VA
May 2011
Studied Business Management
Barton County Community College - Fort Riley, KS
Work Experience
Admin Clerk
Sentara Williamsburg Regional Hospital - Williamsburg, VA
May 2016 to May 2017
Process payments for appointments. Conducts payment audits. Greets patients/visitors at a front desk, referral center or office setting. Answers main office phone line. Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required. Determines patient eligibility for services and arranges and schedules medical appointments for referred care. Provides general instructions to patients and ensures patients have necessary documentation for referred health care services. Obtains updates and files medical records as needed. Organizes and researches patient records, extract needed information, and review records for referral results within established guidelines. Request medical records and ensures arrival of medical records prior to appointment. Initiates and locates patient medical records as needed. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records. Ensures referral results are returned to the referring provide and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary. Completes referral tracking data collection tool for, calculates metrics, and compiles monthly reports as directed by the MTF. Orients and trains MTF personnel about the referral process and timelines. Other duties as assigned. Reconcile payments and records. Registered patients for appointments, labs and procedures. Ran insurance for care. Assisted patients to departments for appointments. Established new records for new patients. Updated any demographic and insurance information. Received copay for visits and procedures. Handled incoming phone calls to necessary staff. Completed scanning, filing and copying for documents.
Deputy Clerk
York County Poquoson Circuit Court, Yorktown, VA
November 2014- March 2016
Establishes new records and files. Process payments for appointments. Conducts payment audits. Completes reconciliations, balance sheet reconciliations Accurately inputs data in order to keep the most up to date information and other needed information. Establishes, maintains, reviews, determines process, and closes accounts. Conducts audits requiring in-dept research of historical records. Reviews completed or rejected pay transactions takes corrective action when necessary and compiling information regarding the causes of incorrect transactions. Compiles and distributes reports. Processes payments at counter, by telephone and payments by mail. Prepares witness subpoenas and court order. Completes preparation for court files for the docket and judge. Maintains records on person or persons, including demographic information, completes filing, scanning or files and transfers records. Enters data and file imaging into database and generates correspondence to legal departments and monitoring officials concerning discipline issues. Answers telephone calls, takes messages, and responds to inquiries.
Processes records requests by mail and telephone.
Homemaker/Caregiver
July 2009 to November 2014
Completed Paralegal Certificate program at college. Cared for ill spouse.
General Clerk III
Fort Eustis Behavioral Health - Fort Eustis, VA
September 2007 to July 2009
Handled routine customer inquiries via telephone and email, refer customers to the appropriate work center, coordinate with supported unit administrative personnel, conduct Soldier interviews. Gathers and collects data and information, tracks and verifies data and information from variety of sources. Uses different software programs for functional areas, compiles and generate reports, correspondence and presentations. Greets patients/visitors at a front desk, referral center or office setting. Answers main office phone line. Directs calls to appropriate staff for assistance. Reviews referrals for administrative completeness and researches covered benefits prior to processing. Determines patient eligibility for services and schedules medical appointments for referred care. Provides instructions to patients and ensures patients have documentation for health care services. Researches patient records, extracts needed information for appointments, and review records. Request medical records and ensures arrival of medical records prior to appointment. Initiates and locates patient medical records as needed. Obtains documentation providers such as test results, xray and any other results requested by physician. Ensures results are returned to the referring provider and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary. Document interviews, and evaluates the relevance of information collected to the problem described by the client. Develop initial tentative conclusions to appropriately refer sources or recommended treatment to the staff. Prepare case files, folders, and incorporate notes and appropriate forms in the folders. Provide information on available on and off-base resources and services available, such as those provided by the Family Support Center and community agencies. Review all documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service. Prepare documentation, handles official mail, and maintains local administrative files. Knowledge and experience with the HIPAA Law requirements. Composed correspondence, word processing, and spreadsheets. Register new patients for appointments. Process incoming mail. Perform routine, miscellaneous clerical work. Acted as Liaison between office and outside facilities. Handled answering correspondence using Microsoft Word and Microsoft Outlook email. Answer departmental phones. Worked with multiple departments for case status, completion and documentation.
Medical Support Assistant GS-0679/Assistant Supervisor
Fort Riley Community Hospital - Fort Riley, KS
September 2004 to April 2006
Assisted in processing new hire paperwork, providing customer service and entering data into the HR information system. Provides office support such as: maintaining time and attendance; office records, files and reference materials; making travel arrangements; processing mail; greeting office visitors and answering telephones. Serves as the Point of Contact for a MedBoard. Gathers and collects data and information, tracks and verifies data and information from variety of sources. Uses different software programs for functional areas, compiles and generate reports, correspondence and presentations. Ensures that software updates are applied to the office PCs. Assists users in accessing and utilizing various applications, and resolves operational problems. Produces audit reports and other documents from handwritten draft, edited copy or electronic files using word processing software. Ensures documents are in proper format and verifies spelling, punctuation, capitalization, and grammar. Stores, retrieves, and prints a variety of documents to include those requiring complex formats as graphics, tables or spreadsheets within text. Reproduces, assembles and distributes complete audit reports and attachments. Worked as LAISON between PEBLO and Med board, Provides case management for clients seeking assistance for abuse, mental health and safety. Answers phones and researches inquiries concerning benefits and enrollment. Researches and documents and updates databases. Provides information to internal and external customers. Regenerates copies of pertinent correspondence. Processes additional assignments, such as PCM changes, address changes, ID card replacements and data entry. Help enroll in Tricare. Establishes, maintains, reviews, determines process, and closes active accounts for armed forces personnel and their annuitants. Cross trained in other areas under the contract to act as a back-up supporting staffing shortages or special projects. Reviewed documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service. Performed clerical tasks regarding employee files, benefits, employment, and pay compensation. Maintains personnel records, monitors confidential personnel documents and prepares reports. Distributes information to authorized persons and agencies. Attends weekly meetings to update case managers and military units of soldiers progress and status updates. Handle routine customer inquiries via telephone and email, refer customers to the appropriate work center, coordinate with supported unit administrative personnel, conduct Soldier interviews, in-process and out-process soldiers using a standard checklist. Follows clearly detailed procedures in performing simple, repetitive tasks in a sequential manner. Review all documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service. Have basic knowledge and experience with the HIPAA Law Must have knowledge of military related abbreviations and acronyms. Scheduled calendars, appointments of clients for services such as: court cases, treatment, and crisis intervention. Schedules appointments with outside facilities for treatments with specialists for soldiers. Maintained court documents and ensured appropriate filing. Scheduled appointments for clients to go to therapy from court cases, trauma, and mental disorders. Detailed oriented, efficient in multitasking in a fast paced environment. Ability to interact with clients in person and telephonically. Managed assignments that included preparing correspondence and court forms. Provided information by phone (with release authorized) to attorneys and supporting agencies. Compiled and updated records and documents for future reference. Organized the schedules of professional personnel and alerted them beforehand. Enters data into the case management system.
Program Assistant
Child & Youth Services - Fort Riley, KS
March 2002 to September 2004
Worked with school age children in after school program. Monitored computer lab, and outside activities. Established lesson plans for children while in care.
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