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Credit and Collections Manager

Jacksonville, FL
March 05, 2018

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Jacksonville, FL ***** C: 419-***-****


Credit and Collections Manager with more than 15 years of experience in Business to Business Credit / Collections, Accounts Receivable and Dispute Resolution.


Domestic and International Experience

Project Management

Computer Proficient

Customer Satisfaction

Negotiation and Problem Solving

Multi-Task Management


Management Reporting


Credit and Collections Manager, Shared Services 2009 - Current

Ingersoll Rand Co / Trane US Inc, Jacksonville, FL

Manage Credit and Collections for Ingersoll Rand Co Canadian customer accounts. Provide oversight for 700+ accounts, averaging $12,000,000 in Accounts Receivable. In addition, in 2015 acquired Collections for Trane Commercial customer accounts purchasing through various Florida offices as well as Washington DC and Wilmington DE Franchise offices, including 500+ accounts, average $10,000,000 Accounts Receivable.

Perform Credit Risk analysis and review of new customer set up requests up to $250,000 line of credit

Collect all past dues, reducing bad debt write offs /negotiate payment plans to reduce and maintain past due percentage to below 60 days

Advance Dispute Resolution, leading to reduction in issues that cause delayed payments

Delegate Special Projects to direct report, optimizing mentoring by assigning teams outside of collections and providing additional responsibilities to promote learning opportunities.

Participate in Systems Implementations / Process Improvements, enabling a significant increase in time management and reduction of non-value added work, allowing more focus on collections

Integrated Canada collection systems into US Shared Services division, allowing improved efficiency in portfolio management.

Post cash for all payments received from the customer during collection process via credit card or direct debit

Maintain bond and lien releases and filings

Credit Manager Fluid Products Division 2000 - 2009

Ingersoll Rand Company, Bryan, OH

Managed Credit and Collections / Accounts Receivable Sub-Ledger and General Ledger for all Fluid Products Division US customer accounts, including 600 + accounts, averaging $8,000,000 in Accounts Receivable. Managed Ingersoll Rand Co Trading Branch Domestic Export accounts, encompassing 200+ accounts, averaging $3,000,000 in Accounts Receivable.

Performed Credit Risk analysis of new customers as well as annual financial review analysis of existing customers, reducing risk exposure and optimizing the ability to collect in a timely manner

Collected past dues / reduction of bad debt write offs/ secure payments

Demonstrated expertise with Cash applications / write offs / journal entries and monthly reconciliation of Accounts Receivable

Submitted Month End reports to Leadership on Accounts Receivable results

Participated in system implementations / Special projects, facilitating significant process improvements and cost reductions.

Angela Burnham 419-***-**** page 2


Credit Analyst Fluid Products Division

Ingersoll Rand Company, Bryan, OH

Managed Credit and Collections and all Accounts Receivable functions for 300 + accounts, including resolution of customer disputes for the Division, 1000 + accounts.

Automation of General Ledger month end journal entry process

Created Credit Department Policy and Procedure Manual


Master of Business and Organizational Leadership: Business

Defiance College, Defiance, OH

Bachelor of Science: Business Management

Defiance College, Defiance, OH

Associate of Accounting

Northwest State Community College, Archbold, OH


Certified International Credit Professional (CICP): International Credit and Collections

Finance, Credit and International Business (FCIB)


National Association of Credit Management (NACM)

Finance, Credit and International Business (FCIB)

American Cancer Society, Relay for Life, Committee Chair for Survivors and Team Captain

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