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Customer Service Clinical Research

Location:
Indianapolis, Indiana, United States
Posted:
March 05, 2018

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Resume:

Oun Salman

**** ******* ****, ************, ** **239

602-***-****, Email: ac4pcl@r.postjobfree.com

Hello hiring Manager/Recruiter,

I am applying for the this position I am applying for the this position at Our Company as I’m currently I’m working at Covance greenfield, Indiana as patient access advocate within the Market Access Unit and my goal to advance my career at the Clinical research /trial field to help delivering Innovation and solutions to the public.

I played many roles as a Patient access advocate with multiple clients at our company. I enjoyed the challenge the job provides and would like to enhance my skills and grow within the clinical research environment and a grow in the clinical research path as I have my undergraduate degree in Medicine and Health science and I’d like to apply my experience and the valuable knowledge from your outstanding institute training to accomplish my goal. I am currently enrolled in the graduate certificate program for Clinical Trial Management at Sollers College since Nov 8 .2017 with training on different aspects of clinical research and the different systems used in clinical trial, I’d be able to stand all the challenges and demands this job can brings. I worked as medical director for primary health care facility overseas, supporting the community and running the day to day operation, managing staff of physicians, nurses, lab techs and pharmacists. I have the healthcare experience and would like to obtain professional knowledge to support that to be able to advance my career within the clinical research. . With the fact that I’m working full time, and attending the clinical trial training program, I dedicate the time and effort required to excel, absorb the knowledge this degree offers to excel and apply it in within your company, achieving my goal to better my life. I’d appreciate the opportunity to be part of your company and be considered for this Position. I’m willing to work hard and dedicate my time to overcome the challenges and meet all the expectations to excel.

Sincerely,

Oun Salman

Office administration And Inspector Mar.2013-April 2014 Aegies Residential inspection 5415 Sheridan Rd, Chicago IL, 60614 attending clinical certificate

Proficient with Microsoft

and

programs, time management and organizational

services provided to our stakeholders.

different system used in

clinical trial: clinical conductor, oracle clinical and master control for trial master file. skills

LabCorp to coordinate and facilitate liver monitoring support to our patients, providers and our client’s Helping patients

Knowledge and experience in reporting AE and SAE within IRT and agDispatch.

.

field agents, in compliance with FDA requirements. prevent them from

accessing the therapies they need while serve as a primary contact for representatives and stakeholders from pharmaceutical companies involved in monitoring and understanding patient therapies, different reimbursement steps, insurance coverage trends and policies Insurance verification, prior authorization process, claims, PAP screening, Specialty pharmacy Triage. keep them informed of progress, issues, and other important updates so they know the status. Supervisors and Client Management, educate and train team members on these issues as necessary. Oun Salman

8645 Ballard Lane, Indianapolis, IN 46239

602-***-****

Email:ac4pcl@r.postjobfree.com

Qualifications

Experience and education in Medical Field with Bachelor of Medicine, Medical and Health Science. Enrolled in clinical research graduate certificate program Knowledge and understanding of ICH-GCP, complex scientific and clinical information pertaining to clinical trials.

Currently trial management training on

Knowledge and experience working with Siebel and Salesforce CRM system. Customer service experience in different industries with the last 2 years at Covance market access. Health care Management Experience as Medical Director for community primary health care center and ability to resolve problems

Reliable, Ability to learn fast and work with minimal supervision as well as within the team Work Experience

Patient Access Advocate Sep.2015-Present

Covance 2001 W Main St, Greenfield IN 46140

Currently working at Covance as patient access advocate and lab assist coordinator, collaborating with Reporting AE and SAE to the client/sponsor to be evaluated. Work closely with Client Management to resolve escalations and providing resolution to ensure white glove and providers understand and navigating the complexities that

Played many roles as specialist and patient access advocate covering different reimbursement programs, Build relationships with patients, providers, or other key stakeholders to best meet their needs. Proactively Recognize and identify trends within their region. Provide suggestions on how to address these issues to Recently awarded the team’s award for hard work, attention to details and work ethics.

● Providing customer service and various office administrative and payroll duties.

● ensure customer satisfaction and follow up quality assurance

● Help on site in residential inspection when needed Safety Service Attendant/ Assistant Manager Feb 2012 –Dec2012 Value place extended stay hotel 2370 lake park Rd,Lexington, KY 40502

● Respond to guests service calls

● Verify customers' credit, and establish customers’ accommodation payment

● Perform bookkeeping activities, such as making cash deposits, running reports, posting payments to guest folios

● Compute bills, collect payments, help managing night shift crew

● worked as assistant manager for Night shift providing reports for quality control and supervising the nightly customer service tasks

Manage data collection on the numbe and other

30,000 peopl

r

e

providing

of

primary

deaths, pregnancies

healthcare

health indicators, ensuring proper documentation of results. services

Performs clinical supervision of medical staff,

to the

community

of

USML

Medical preparation course

Aug2007-October. 2008

Alliance care giver 4327 E. cholla st, phoenix, AZ 85028 Sep. 2007- Oct.2011

● Asset client with personal care and daily activity including personal care, medication management making appointment, scheduling, physical therapy

● facilitate progress and development, document and update and changes in client’s health status and update health charts

● Maintain Open communication between families and health care professionals regarding client’s medical and emotional condition

Extensive experience with health care assistance

Medical Director for Community Health Care Center

Directorate of Health Affairs, eastern province, Saudi Arabia Sep. 2005-August 2007

Medical director for primary health care center

Evaluate the quality of services provided by health programs and participate in project activities, from training to conduct team’s evaluation and community outreach program. Running daily operation including: basic immunization,child and maternity care, preventative Medicine, chronic Diseases for the community, statistics according to

including regular performance evaluation and feedback to staff, responsible for staff of physicians, nurses, lab technicians and pharmacist. Education

Graduate Certificate in Clinical research 2018

Completing Clinical research management at Sollers College Bachelor of Medicine, Medical and Health Science

Sep.1997 - July 2004

King Faisal University, college of Medicine and Health Science

● Attended College of medicine and health science for 6yrs

● Internship at King Faisal teaching hospital for a year in various departments:

Internal medicine, surgery, pediatrics and forensic medicine.

● Medical licensing exam and preparation degree

High School

1997

References

Available upon request.

Ma x n e M cC

These documents confirm the successful completion

AZICE Judgment

DATTE

COURSE BY COURSE EVALUATION

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CCOOUURRSSEE BBYY CCOOUURRSSEE EEVVAALLUUAATTIIOONN Oun Al Salman has completed a first professional degree in medicine in Saudi Arabia equivalent for purposes of employment and continued education to a bachelor of science degree and master of science degree in medical sciences, awarded by a regionally accredited university, plus a one year internship at a regionally accredited university in the U.S. and has a 3.13 GPA based on a U.S. 4.0 grading system.

Oun Al-Salman presented copies of following documents in English for evaluation: Foreign Educational Credential Presented for

Evaluation

AZICE judgment

Transcript and Graduation Certificate for the

Bachelor of Medicine and Bachelor of Surgery

(MBBS) 1997 – 2003; Certificate of Completion of

Medical Internship 2003 2004

of a first university degree in the U.S. Admission to this program of study requires education equivalent to high school graduation in the U.S.

King Faisal University October 19, 2003 and 31

July 2004

King Faisal University was founded in 1975. The language of instruction was Arabic and English. Their programs and degrees are government recognized.

References used in the preparation of this report are from the AZICE library and include, but are not limited to: Feagles, Shelley M., ed.; A Guide to Educational Systems Around the World, from NAFSA, 1999; and UNESCO

– the World Higher Academic Database, and International Comparisons, published by NARIC - 2011. Maxine McCarty, the AZICE Senior Evaluator preparing and signing this evaluation is an international education professional with forty years’ experience in international graduate and undergraduate admissions and administration. Ms McCarty has served in leadership positions in several international education organizations including NAFSA: Association of International Educators and AACRAO, American Association of Collegiate Registrars and Admissions Officers. She is the co-author of The Educational System of Spain and editor of and contributor to The New Country Index, published by Ten Speed Press. This evaluation conforms to placement recommendations published by AACRAO and NAFSA. AZICE prepares evaluation reports based upon copies of educational documents, unless otherwise indicated above. Questions of authenticity should be directed to the issuing parties. A copy of this evaluation and credentials will remain on file and available for five years. Please make all inquiries in writing to the address above. Maxiine M c Ca rt y Seniio rEvalluator

AZICE OFFICIAL EVALUATIONS BEAR A RAISED SEAL ON ALL PAGES. CALL 1-888-***-**** FOR INFORMATION Islamic Culture IV

Primary Health Care

Immunology 3

Microbiology 6

10

10

10

6

2

1997 2003

Lower Level

General Biology with Laboratory

General Physics and Mathematics with Laboratory

General and Organic Chemistry with Laboratory

General and Scientific English

Islamic Culture I

DATTE

COURSE BY COURSE EVALUATION

PMB 102 5830 W. Thunderbird Road Suite B 8, Glendale, AZ 85306 0900 B+

B+

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Gross Anatomy with Laboratory

Biostatistics and Epidemiology

General Pathology with Laboratory

B+

B

B

A

C+

Ouun biia

10

Histology 4

4

10

Neuroscience 6 B

A

C+

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Biochemistry with Laboratory

Physiology with Laboratory

Islamic Culture II

Study Skills

Physical Education

Islamic Culture III

Upper Level and Professional

8

10

2

2

1

2

2

4

Pharmacology 4

A

B

B

A

A

A

A

B

A

B+

A

Tel: (Tollfree)1-888-***-****, 602-***-**** Fax: 623-***-**** Email: ac4pcl@r.postjobfree.com Web: www.iceinaz.com DDAA

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CCOOUURRSSEE BBYY CCOOUURRSSEE EEVVAALLUUAATTIIOONN This is an evaluation of academic credentials from Saudi Arabia in terms of U.S. equivalents. The number and type of credits accepted for transfer or admission into a degree program in the U.S. may vary from those listed in this report, depending on the policies of the receiving institution. Oun Al Salman has completed a first professional degree in medicine in Saudi Arabia equivalent for purposes of employment and continued education to a bachelor of science degree and master of science degree in medical sciences, awarded by a regionally accredited university, plus a one year internship at a regionally accredited university in the U.S. and has a 3.13 GPA based on a U.S. 4.0 grading system.

King Faisal University

Courses

Credits

Semester Hours

Grades

B+

A

A

A

A

Embryology 2

Parasitology 3

Biochemistry 2

Special Pathology with Laboratory

Laboratory Medicine

7

2

AZICE OFFICIAL EVALUATIONS BEAR A RAISED SEAL ON ALL PAGES. CALL 1-888-***-**** FOR INFORMATION Ma x n e McCarty,,

Behavioral Science

Field Exercise

Credits

Semester Hours

2

2

DATTE

COURSE BY COURSE EVALUATION

A

A

Pharmacology 3

DDAA TEE :

CCOOUURRSSEE BBYY CCOOUURRSSEE EEVVAALLUUAATTIIOONN B+

B

C

B

Forensic Medicine

Internal Medicine I

Introduction to Surgery

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Dermatology 3

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Internal Medicine II

B

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6

Psychiatry 6

M ax i e M cC ar ty, e n or

A

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Sallm

Neurology 3

n

A

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Clinical Pharmacology

3 months

3 months

A Z IC E

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B+

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2

Otolaryngology 3

A

A

Pediatrics 2

A ZI CE

A

PPUURRPPOOSSEE n

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Ophthalmology 3

months A

Z

A

B,OO COUNTRY: Saudi Arabb i

6

Anesthesiology 2

A 1 month

S

I

B

Ouun biia

Radiology 2

Family and Community

Medicine

S en ior E va lu at or

C

C

C+

Tel: (Tollfree)1-888-***-****, 602-***-**** Fax: 623-***-**** Email: ac4pcl@r.postjobfree.com Web: www.iceinaz.com unn CCOOUUNNTTRRYY:: SSaauuddii AArraa aa

9

Pediatrics 9

Courses Duration Grades

1 month

Forensic Medicine

Ev a ua to r

E

B

C+

C

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11

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Courses

Grades

2

6

6

Dentistry 2

Surgery II

Obstetrics and Gynecology

Internal Medicine III

Principles and Practice of Surgery

9

9

Total Credit Earned:

227

Grade Point Average: 3.13

Internship

Courses

2003 2004

General Surgery

Internal Medicine

Duration Grades

Obstetrics and Gynecology 2 months

B

A

Maxiine M c Ca rt y Seniio rEvalluator

AZICE OFFICIAL EVALUATIONS BEAR A RAISED SEAL ON ALL PAGES. CALL 1-888-***-**** FOR INFORMATION



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