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Administrative Assistant Customer Service

Location:
Tulsa, Oklahoma, United States
Posted:
March 05, 2018

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Resume:

MONICA MARTIN

***** ***** ****** ******, *****, OK 74137 C: 903-***-**** ac4pc0@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 10 years of experience working with the public with 4 years of management experience working with teams

ranging from 4 to 10 employees. Within my years of management, I have had a role in screening, interviewing, and

hiring applicants to fill roles within a retail store.

SKILLS

Proficient in Microsoft Office programs such as Excellent customer service skills

Excel, Word and Powerpoint Exceptional planning skills, responsible for setting

Experienced creating sales analysis using Excel, and and prioritizing daily, weekly and monthly tasks.

Cognos Performance tool Trained and managed several teams of coworkers to

Helped implement training to raise store customer be ready to greet guests and maintain their daily

service score by 15% responsibilities.

WORK HISTORY

Administrative Assistant - Contract, 09/2016 to Current

ONEGas – Tulsa, Ok

Transfer data from old gas line service cards into the new software systems.

Verify and map gas service lines from information provided on service cards in system.

Work with multiple software programs including, Maximo, SLIM, GIS, Mobilite, and Excel.

Shopkeeper Home Decoration Department, 01/2015 to 11/2015

IKEA Dallas – Frisco, TX

Managed a team of coworkers and ensured they were properly trained to assist customers as well as complete

their daily routines.

Worked closely with Human Resources to track potential candidates using Brass Ring software. Screened

applications and assisted in placing them in suitable positions in the store.

Interviewed applicants for employment and facilitated new coworker orientation classes.

Ensuring co-workers understand the importance of basic actions and complete them to the desired level, teaching

them to look at things through the customers eyes and explaining perceived availability when keeping the

department full, clean and priced.

Processed payroll as well as created schedules for my coworkers using Kronos Scheduling tool.

Secured proper fill levels and sales space management by selling through discontinued stock with minimal

reductions and implementing new products by the sales start date.

Team Leader Textiles and Bath Department, 01/2012 to 01/2015

IKEA Dallas – Frisco, TX

Foster a motivating and inspiring environment for my coworkers by enabling them to be open and honest with

each other as well as myself and our manager.

Contribute to the development of other coworkers by helping them with their general training and facilitating

product knowledge classes.

Supported the needs of the entire store by developing relationships with coworkers from each job area.

Helped sales by delivering a positive growth steadily in all areas of responsibility by an average of +15% each

year.

Sales Coworker Textiles and Bath Department, 07/2005 to 01/2012

IKEA Dallas – Frisco, TX

Assisted customers with questions and any needs they may have.

Kept the department clean and priced.

Helped foster a positive work environment.

EDUCATION

Bachelor of Arts: Psychology, 2005

Austin College - Sherman, TX



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