MONICA MARTIN
***** ***** ****** ******, *****, OK 74137 C: 903-***-**** ac4pc0@r.postjobfree.com
PROFESSIONAL SUMMARY
Over 10 years of experience working with the public with 4 years of management experience working with teams
ranging from 4 to 10 employees. Within my years of management, I have had a role in screening, interviewing, and
hiring applicants to fill roles within a retail store.
SKILLS
Proficient in Microsoft Office programs such as Excellent customer service skills
Excel, Word and Powerpoint Exceptional planning skills, responsible for setting
Experienced creating sales analysis using Excel, and and prioritizing daily, weekly and monthly tasks.
Cognos Performance tool Trained and managed several teams of coworkers to
Helped implement training to raise store customer be ready to greet guests and maintain their daily
service score by 15% responsibilities.
WORK HISTORY
Administrative Assistant - Contract, 09/2016 to Current
ONEGas – Tulsa, Ok
Transfer data from old gas line service cards into the new software systems.
Verify and map gas service lines from information provided on service cards in system.
Work with multiple software programs including, Maximo, SLIM, GIS, Mobilite, and Excel.
Shopkeeper Home Decoration Department, 01/2015 to 11/2015
IKEA Dallas – Frisco, TX
Managed a team of coworkers and ensured they were properly trained to assist customers as well as complete
their daily routines.
Worked closely with Human Resources to track potential candidates using Brass Ring software. Screened
applications and assisted in placing them in suitable positions in the store.
Interviewed applicants for employment and facilitated new coworker orientation classes.
Ensuring co-workers understand the importance of basic actions and complete them to the desired level, teaching
them to look at things through the customers eyes and explaining perceived availability when keeping the
department full, clean and priced.
Processed payroll as well as created schedules for my coworkers using Kronos Scheduling tool.
Secured proper fill levels and sales space management by selling through discontinued stock with minimal
reductions and implementing new products by the sales start date.
Team Leader Textiles and Bath Department, 01/2012 to 01/2015
IKEA Dallas – Frisco, TX
Foster a motivating and inspiring environment for my coworkers by enabling them to be open and honest with
each other as well as myself and our manager.
Contribute to the development of other coworkers by helping them with their general training and facilitating
product knowledge classes.
Supported the needs of the entire store by developing relationships with coworkers from each job area.
Helped sales by delivering a positive growth steadily in all areas of responsibility by an average of +15% each
year.
Sales Coworker Textiles and Bath Department, 07/2005 to 01/2012
IKEA Dallas – Frisco, TX
Assisted customers with questions and any needs they may have.
Kept the department clean and priced.
Helped foster a positive work environment.
EDUCATION
Bachelor of Arts: Psychology, 2005
Austin College - Sherman, TX