Customer Service Sales Representative

Curriculum Vitae

Of

Mkungela Sinethemba

Date of birth: 16 Dec1995 Email: *****************@*****.*** Mobile: 063*******

Address: Extension 5 kaalfontein fighters street

Room 2563

Licence : learners (licence in progress)

PROFILE

I am a 23 year old ambitious male who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to changing curcumstances. I have good communication skills and listening skills. I have developed myself in the field of Office administration(5 months), Sales Representative(2 months) and Marketing Consultant(10 months). I am able to work different kinds of shifts and under pressure with minimum of supervision. I can speak isiXhosa,isiZulu, English fluently and Sesotho fairly.

EDUCATIONAL BACKGROUND

Year: 2015

Qualification: NQF Level 4 office administration

Institution: Ingwe TVET college

Subjects: New venture, Business Management, Office Management, Data capturing, Maths lt, English and Life orientation.

Qualification: Business Management N4 and N5.

Institution: Esayidi TVET college.

Subjects: Entrepreneurship, Communication, Accounting, Computer practice, Sales management and Puplic relations.

Qualifications: Computer literacy.

Institution: Sizanani Training Centre.

Certificate: End User.

WORK EXPERIENCE

15 Jun 2016– 20 june 2016 Department of education .

Liase with stakeholders.

Genera office work

Resolving customers problems quickly and efficiently.

Mailing of monthly statement.

Keeping track of incoming payments and continuously updating data .

Approving request of business trips

Maintain accurate filling system.

Ensuring all e-mails for the day are answered.

Making sure e-mails are answered timeously within 24hrs.

Compiling a BUS.

Collection of recipes

Process payments.

Maintain accurate filling system.

Doing stationary ordering.

Allocating of petty cash.

Responsible for daily petty cash.

2017 June- Feb 2018 Diamond heart marketing and Credit Rescue

Answer all incoming calls with courtesy and ensure efficient resolution of all customers queries

Provide ongoing excellent service to clients.

Manage relationship with other financial institutions.

Extricate clients from overdebted.

Prepare statistical reports.

Travel to customers location to sign up clients.

Manage customers credit files.

Monitoring periodic credit reviews.

Maintain the corporate credit policy.

Manage relations with credit reporting agencies.

Debtors analysis and control.

Making sure all deadlines are met.

Managing relations with sales department.

SKILLS AND COMPETENCIES

Time management

Good communication skills

Office administration

Hard working

Proactive

Customer service

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, Emailing,PowerPoint)

Flexible and Trustworthy

Friendliness

High level of attention to details and accuracy

Decision Making

Leadership, Team player or Supervision

Hobbies and Interests

Reading

Camping

Traveling

Soccer

REFERENCE

Name: Mr M.L.E Mtatyana

Designation: Director

Contact number: 039*******

Fax: 039*******

Name:ss Dineo

Designation: Personal manager

Contact Numbe: 084*******

Email: ************@*********.***

Contact this candidate