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Customer Service Microsoft Office

Columbia, South Carolina, United States
March 05, 2018

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Jonathan Goforth


OBJECTIVE: Detailed, dependable, trustworthy, consistent and self-motivated cyber security analyst with secret clearance seeking a dynamic, challenging opportunity that allows me to utilize my leadership, team building skills, and technical experience


● Secret Clearance

● Completed B.S Cybersecurity Management and Policy Degree; University of Maryland University College; Graduation Date December 30th 2017; GPA 3.16

● Studying for the Computing Technology Industry Association (Comp TIA) Security Plus Information Assurance Level 2 Exam in March 2018

● Knowledge of Confidentiality, Integrity, and Availability (CIA) requirements, Risk Management Framework (RMF), etc.

● Knowledge of industry standards such as National Institute Standards of Technology (NIST) 800-53, Common Vulnerability Scoring System (CVSS), Common Core State Standards (CCSS) and Common Platform Enumeration


● Knowledge and understanding of Acceptable Use, Bring Your Own Device

(BYOD), Digital Media (Sanitization, Reuse, and Destruction), Data Loss Prevention (DLP) and Disaster Recovery (DR) policies and procedures.

● Security +, A+, Ethical Hacking, Microsoft and CCNA classes.

● Network design and architecture.

● Effectively communicates (verbal, listening, writing).

● Experience with analyzing and investigating computer network intrusions.

● Experience with networking, system administration and security best practices.

● Product testing and evaluation.

● Assessment of company policies and guidelines.

● Administering of cybersecurity related products and services.

● Adept with using the Microsoft office suite.

● Strong customer development and relationship management skills.

● Technical Writing

● Strong problem-solving

● 4+ Years of Customer Service Experience

● Demonstrates self-awareness.

● Action-oriented and an effective decision-making.

● Strong relation/analytical skills for internal and external customers. TRAINING/EDUCATION

Univ. of Maryland Univ. Col B.S. in Cybersecurity Management and Policy 2017 190 Credits Completed 3.16 Final GPA

Completed Courses

● Practical Applications in Cybersecurity Management, Oct 2017

● Cybersecurity Policies, Plans and Programs, Aug 2017

● Certified Ethical Hacking (CEH) Course, Aug 2017

● Cybersecurity in Business, Jun 2017

● Cybersecurity in Government, Jun 2017

● Cisco Certified Network Associate Routing & Switching (CCNA), Mar 2017

● Installing/Configuring Windows Servers (Microsoft Certification) Course, Jan 2017

● Principles of Digital Analysis, Jan 2017

● Digital Forensics, Oct 2016

● Comp TIA Security Plus Information Assurance Level 2 Course, Oct 2016

● Fundamentals of Networking, Aug 2016

● Cybersecurity Processes and Technology, Mar 2016

● Concepts and Applications of Information Technology, Jan 2016 PROFESSIONAL EXPERIENCE

USS Pearl Harbor LSD-52, San Diego, CA August 2012 - August 2016 2nd Class Petty Officer

● Effectively trained and managed 18 divisional personnel.

● Managed 5 person.

● Humanitarian relief in Samoa, Tonga, Kiribati, Marshall Islands, etc.

● Worked with NIPR and SIPR.

● Lead division in September 2015.

● Supported over 95 operations, 630 hours, 1,000 sailors, flawlessly executed over a 3- month humanitarian deployment to Samoa, Kiribati, Marshall Islands, Tonga, Solomon Islands and New Caledonia.

● Guided war vessel through rough seas over 10 underways.

● Provided 10,920 hours of support over 2 years while serving onboard LSD-52. AWARDS

• Navy Achievement Medal (NAM) June 2016

• Admiral Flag Letter May 2015

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