Technical Writer Information Security

Patricia (Trish) Southerland

Irving, TX

Senior Technical Writer and Editor

•ITIL v3 Certified

•Comprehensive document lifecycle understanding

•Broad experience writing and editing Policies, Procedures, User Guides, Network Diagrams, Process Flows, Executive Summaries, and various other business and technical documents

•SharePoint Development and site Administration experience, including ability to work with IT Active Directory (AD) Administrator to ensure appropriate AD group site use

•Experience using Knowledge Management and Modular Documentation

•Able to clearly envision project scope and support timely documentation delivery

•Adept researcher, SME interviewer, and ‘technical translator’

Technical Experience

•Advanced Microsoft 2016 Suite user, including Visio

•SharePoint 2013 Developer and site Administrator

•Advanced SnagIt user

•Intermediate Adobe Acrobat user

I am willing and eager to learn new skills; the more I am challenged the more I thrive.

Professional Experience

Remington Hotels via BravoTECH Consulting, Dallas, TX, Contract Sr. Technical Writer, 12/2017 – present

•Reformatted Policies, Guidelines, Standards, Procedures, and other document templates

•Wrote IT Information Security Policies and Standards for General Information Security, Incident Management, and Business Continuity

•Assisted with other documentation as required

Pioneer Natural Resources via InSource Consulting, Irving, TX, Contract Sr. Technical Writer, 05/2017 – 11/2017

•Reformatted and clarified Guidelines, Standards, Procedures, and other documents

•Edited other writers’ Guidelines, Standards, Procedures, and other documents

•Assisted in editing and clarification of departmental Style Guide

Elbit Systems of America, Fort Worth, TX, Sr. Technical Writer, 04/2014 – 04/2017

•Converted documents to recognized Knowledge Base (KB) format and ran KB

•Ran weekly Change Management meeting and acted as Change Manager

•Worked hand-in-hand with IT Information Security on crisis communication

•Published monthly IT departmental newsletter and Quarterly IT article, which was distributed company-wide

•Created task map and procedure for Off-Boarding

•Created Policy, Procedure, Screen Reference, Process Flows, and other templates

Professional Hiatus 10/2013 – 04/2014 to handle Child Custody matters

Colonial Mortgage and Savings, Fort Worth, TX, Contract Sr. Technical Writer, 08/2013 – 10/2013

•Created templates for various document types in Word and Visio

•Created task maps for HR On-Boarding to Off-Boarding process

AIG, Fort Worth, TX, Contract Sr. Technical Writer, 06/2012 – 06/2013

•Designed, maintained, and administrated SharePoint 2010 intranet sites

•Converted SME documents to federal audit template

•Created templates for various document types in Word and Visio

•Worked with SMEs, Management, and Executives to create and edit documentation

•Compiled and sent a daily report to upper management (hourly during crises)

Exeter Finance, Irving, TX, Technical Writer, Credit Review, 10/2011 – 5/2012

•Designed, maintained, and administered SharePoint 2010 intranet sites

•Created templates for various document types in Word and Visio

•Worked with SMEs, Management, and Executives to establish document lifecycle

Parkland Hospital System, Dallas, TX, Contract Technical Writer, 04/2010 – 10/2011

•Interviewed SMEs to capture requirements for Requests for Proposal (RFP)

•Wrote and edited requirements for RFPs

•Worked with Contract Managers, Administrators, and Specialists to create and edit RFPs

CSS, Inc., Fort Worth, TX, Contract Proposal Writer, 01/2010 - 02/2011

•Wrote and edited proposal for Sub-Contract with a large government contractor

•Mapped proposal to Statement of Work (SOW) and Request for Proposal (RFP)

•Ensured proposal documents were prepared and completed in a timely manner

JC Penney, Plano, TX, Contract Technical Writer, 09/2009 - 01/2010

•Built, maintained, and administered project SharePoint site and document repository

•Wrote and edited Functional Specifications Documents (FSD)

•Created and modified screen mockups for FSDs and software development

•Knowledge of Software Development Lifecycle (SDL)

•Created and maintained project and department organizational charts

•Created and edited PowerPoint executive overviews

HealthMarkets, NRH, TX, SharePoint BA III /Technical Writer, 06/2007 - 06/2010

•Concurrent work as SharePoint Designer, Developer, and Administrator and as Technical Writer

•Designed, built, and administered 2007 SharePoint site for business process management, which necessitated custom Cascading Style Sheets (CSS), image maps, forms, wikis, and graphic development for a customized and consistent site ‘look and feel’

•Built and administered sites for Business Operations and Compliance joint venture; resulting in easily located documentation with timestamp version verification

•Expanded and maintained IT SharePoint site including an IT Asset Catalog

•Developed policies, procedures, network diagrams, process flow diagrams, and application overviews for various groups under IT and Business Operations

Education

English Major / Writing Minor B.A., Graduated Summa Cum Laude

University of Texas, Arlington, TX

Writing samples and references available upon request

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