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Customer Service Administrative Assistant

Ottawa, ON, Canada
March 07, 2018

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Lorina Nicoleta Leonte

** ******** ***** • Kanata, Ontario • K2W 1E7 • 613-***-**** •



More than 5 years of accounting and customer service experience in a mid-sized company.

Exceptional organizational skills and ability to work steadily under pressure.

Able to easily gain new skills and apply knowledge to work effectively.

Patient, conscientious, good with numbers, accurate and detail-oriented.

Experienced in using Microsoft Word, Excel, Outlook, PowerPoint, Simply Accounting, QuickBooks, ACCPAC, SAP and eCMS.


Business Administration Accounting Diploma with Honours 2007

Georgian College, Barrie, ON

Payroll Certificate of Achievement, 2008

Georgian College, Barrie, ON

Professional Experience

Accounting Assistant

Alberici Constructors Ltd., Burlington, ON 2015- 2017

Assist in daily administrative operations: answer and direct incoming calls in a professional manner, great visitors, schedule meetings, prioritize tasks, and assist other administrative staff as required;

Maintain filling system of accounting documents; this includes scanning for electronic retention and organization of physical files;

Process high volume of payable invoices and ensure that proper backups are attached to all invoices;

Maintain and update the subcontractors files with the ability to retrieve information efficiently;

Reconcile monthly vendor statements and ensure that all invoices are recorded and discrepancies are resolved;

Assist with various ad-hoc AR, AP and Payroll requests;

Ensure the adherence to all corporate policies, procedures and financial controls.

Customer Service Representative

TeleTech, Orillia, ON 2009- 2014

Answered inquiries and provided information to customers;

Received payments and completed orders;

Maintained customers’ records and managed the computerized database;

Resolved conflicts using diplomatic approach to solve customer's complaints;

Ensured quality process in providing accurate information and identified process improvement opportunities.

Accounts Payable Coordinator

Pilkington Glass of Canada, Collingwood, ON 2007- 2008

Matched invoices with packing slip and Purchase Orders (PO), coded invoices and posted into system;

Coordinated approval of invoices by authorized individuals;

Prepared journal entries for expense recognition;

Reviewed, researched and resolved payment discrepancy between PO receipt and vendor invoice;

Conducted credit card reconciliation, accounts payable and direct charge liabilities reconciliation;

Prepared weekly cheques-run and bank deposits.

Administrative Assistant

Pilkington Glass of Canada, Collingwood, ON 2005 - 2007

Reviewed requisitions for completeness, calculate cost and record purchase orders;

Purchased items, materials, and services as required for production and maintenance;

Assisted in investigation and resolution of Procurement Match Errors and receiving discrepancies;

Maintained Inventory Item Master Files and assist in maintenance of Vendor Master File;

Monitored open transactions and informed as necessary the vendor, requestors, and appropriate management on order status and delivery;

Prepared and maintained purchasing files, reports and records.

Clerical Receptionist

Leadbetter Foods Inc., Orillia, ON 2005

Provided customer service and processed incoming purchase orders;

Prepared invoices using Business Vision accounting application;

Maintained accounting records and manage the database.

Outbound Customer Service Representative

Univision Marketing Group, Barrie, ON 2003-2004

Answered inquiries and provided information to customers;

Developed a direct sales strategy for consistent and professional marketing approach;

Received payments and processed information.

References will be supplied on request

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