BRITTANY MCNEECE

775-***-**** ac4p91@r.postjobfree.com

Experience

**/****-******* (looking for further opportunity)

Talent Acquisition Specialist, Qualfon

• Find quality candidates through connections of all sorts face to face as well as via phone and internet.

• Uncover agent talent through various scouring channels including but not limited to, internet job boards, campus activities, community events, etc.

• Use sourcing tools to increase applicant flow and assist in contacting potential candidates to increase fill rates.

• Meet with hiring managers, supervisors, and teammates to keep updated on current and upcoming needs.

• Enthusiastically promote Qualfon and Agent positions to potential candidates.

• Lead the Ambassador’s Club – consistent meetings, assignments, communication, hours tracking, etc.

• Use knowledge of Job Boards and ability to utilize both posting options and sourcing.

• Participate and assist with on-campus job fairs, presentations and a variety of other college recruiting activities as needed.

• Establish and grow relationships with community and college contacts as well as local professionals.

• Assist in brainstorming and developing grassroots strategies to help promote Qualfon in the community to attract driven and successful entry-level professionals.

• Lend a hand with recruiting based projects on an as-needed basis.

• Research and recommend approaches for sourcing candidates.

• Assist other Qualfon Recruiting professionals with recruiting related activities.

12/2016 to 06/2017

Technical Support/Project Coordination Assistant TiVo, Qualfon

• Addressed and resolved customer product complaints with empathy and professionally.

• Gathered and verified all required customer information for tracking purposes.

• Accurately documented, researched and resolved customer service issues.

• Mastery of customer service management systems and databases.

• Prepared reports and communication for senior management and clients.

• Acted professionally and patiently when addressing negative customer feedback.

• Met or exceeded service and quality standards every review period.

• Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.

• Organized and attended meetings, including compiling all documents and reports ahead of time.

• Filed paperwork and organized computer-based information.

• Wrote reports, executive summaries and newsletters.

• Managed and reviewed filing and office systems.

• Sales Retention\AES cross trained.

• Floor Resource Ensure all account signage is up to date and placed.

• Coordinate with OM and Supervisor team to create floor incentives.

• Drive fun at work with creative games and activates.

• Cover front desk when needed.

• Compile relevant sales data to present to admin team to drive KPI performance.

• Work with Project Coordinator\HD to manage inventory.

• Coordinate with ‘IT' and Facilities to maintain working desks and accommodate HD concerns.

• Drive moral by bringing food (donuts, root-beer, floats etc) to reduce attrition.

06/2014 to 07/2016

CSR/CSE, Otter Products

• Effectively managed a high-volume of inbound and outbound customer calls.

• Addressed and resolved customer product complaints empathetically and professionally.

• Gathered and verified all required customer information for tracking purposes.

• Defused volatile customer situations calmly and courteously.

• Accurately documented, researched and resolved customer service issues.

• Education Mastery of customer service management systems and databases.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Referred unresolved customer grievances to designated departments for further investigation.

• Prepared reports and communication for senior management and clients.

• Managed high call volume with tact and professionalism.

• Initiated operations improvements to improve overall call center productivity.

• Oversaw call center employees to ensure customer satisfaction goals were consistently met.

• Acted professionally and patiently when addressing negative customer feedback.

• Met or exceeded service and quality standards every review period.

Skills

• Project planning

• Attention to detail

• Team building

• Filing and data archiving

• Exceptional interpersonal communication

• Customer Relationship Management Software (CRM)

• Skilled trainer

• Excellent time management skills

• Effective problem solver

• Adherence to high customer service standards

• Customer-focused Microsoft Outlook, Word and Excel

• Exceptional telephone etiquette

Contact this candidate