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Customer Service Representative

Atlanta, GA
March 07, 2018

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**** ********* *****

Rex, GA *****

Mobile: 770-***-****



Seeking a challenging position that will enable me to utilize my experience in contributing to the efficient operation of a successful customer service-oriented team, or call center environment.


Customer Relations Call Center Support

Problem Solving / Troubleshooting Research and Resolution


Microsoft Office Outlook

Davox Windows, Internet Explorer

Genesys / Softphone Radar

Western Union Quick Collect HAMP, FRCA, FDCPA and RESPA


Customer Service Representative – Call Center November 2012 – March 2015

Generation Mortgage Company Atlanta, Georgia

Front line inquiries with borrowers’ via telephone, electronically or in person

Trouble-shooter and resolution of borrowers’ concerns

Obtained and evaluated relevant information to resolve borrowers’ issues

Directed unresolved issues to appropriate personnel

Recorded detailed information regarding borrowers’ concerns

Assisted Payoff Analyst relating to payoff quotes

Assisted Loan Operation Department in recording partial releases

Handled over 50 telephone calls daily

Customer Service Representative July 2008 – March 2012

Litton Loan Servicing, a Goldman Sachs Company McDonough, GA

Via an auto dialer in a call center environment, communicated with customers as it relates to loan modifications, repayments, short-sales, delinquent accounts and deeds in lieu

Entered financials in database to determine customer’s qualifications for services

Provided customers with escrow analysis explanations and payment histories

Researched property tax and insurance disbursements.

Business Customer Service Representative March 2007 – June 2008

Sprint Atlanta, GA

Processed business customers’ trouble tickets via phone / computer

Provided field technicians with trouble tickets via computer

Liaison between business customer and field technician

Communicated with business customer to ensure satisfaction

Answered inquiries regarding product pricing and availability.

AT&T Communications Atlanta, GA

Customer Service Sales Specialist January 1995 – August 2006

Provided total customer service support in a call center environment

Communicated with telecommunication companies via telephone, regarding

the manipulation of telephone line placements

Liaison between customer and technician as it pertained to adding, moving, or

deleting telephone lines

Determined if logistics were in place for additional telephone lines

Assisted with special projects as necessary to fulfill service obligations to customer base

Referred customers to various departments for completion of services

Managed revenue derived from customers, to include billing, invoicing and

account maintenance

Identified opportunities to grow revenue within existing business accounts


San Francisco State University, San Francisco, CA

3184 Creekwood Drive

Rex, GA 30273

Cellular 770-***-****


Dear Prospective Employer:

I am writing to Call Center and/or Customer Service opportunities with your organization. The enclosed resume will provide you with details concerning my employment history, experience, and capabilities.

I am confident that the combination of my training and experience will allow me to make valuable contributions to your organization. I would appreciate the opportunity to meet with you in person to discuss your needs and organizational objectives and my abilities to fulfill them.

Thank you for your time and consideration. I look forward to hearing from you.


Dara A. Eskin

Enclosure / Resume

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