Rex, GA *****
Mobile: 770-***-****
ac4p87@r.postjobfree.com
DARA A. ESKIN
OBJECTIVE
Seeking a challenging position that will enable me to utilize my experience in contributing to the efficient operation of a successful customer service-oriented team, or call center environment.
SUMMARY OF QUALIFICATIONS
Customer Relations Call Center Support
Problem Solving / Troubleshooting Research and Resolution
SOFTWARE / OPERATING SYSTEMS / GUIDELINES
Microsoft Office Outlook
Davox Windows, Internet Explorer
Genesys / Softphone Radar
Western Union Quick Collect HAMP, FRCA, FDCPA and RESPA
EMPLOYMENT
Customer Service Representative – Call Center November 2012 – March 2015
Generation Mortgage Company Atlanta, Georgia
Front line inquiries with borrowers’ via telephone, electronically or in person
Trouble-shooter and resolution of borrowers’ concerns
Obtained and evaluated relevant information to resolve borrowers’ issues
Directed unresolved issues to appropriate personnel
Recorded detailed information regarding borrowers’ concerns
Assisted Payoff Analyst relating to payoff quotes
Assisted Loan Operation Department in recording partial releases
Handled over 50 telephone calls daily
Customer Service Representative July 2008 – March 2012
Litton Loan Servicing, a Goldman Sachs Company McDonough, GA
Via an auto dialer in a call center environment, communicated with customers as it relates to loan modifications, repayments, short-sales, delinquent accounts and deeds in lieu
Entered financials in database to determine customer’s qualifications for services
Provided customers with escrow analysis explanations and payment histories
Researched property tax and insurance disbursements.
Business Customer Service Representative March 2007 – June 2008
Sprint Atlanta, GA
Processed business customers’ trouble tickets via phone / computer
Provided field technicians with trouble tickets via computer
Liaison between business customer and field technician
Communicated with business customer to ensure satisfaction
Answered inquiries regarding product pricing and availability.
AT&T Communications Atlanta, GA
Customer Service Sales Specialist January 1995 – August 2006
Provided total customer service support in a call center environment
Communicated with telecommunication companies via telephone, regarding
the manipulation of telephone line placements
Liaison between customer and technician as it pertained to adding, moving, or
deleting telephone lines
Determined if logistics were in place for additional telephone lines
Assisted with special projects as necessary to fulfill service obligations to customer base
Referred customers to various departments for completion of services
Managed revenue derived from customers, to include billing, invoicing and
account maintenance
Identified opportunities to grow revenue within existing business accounts
EDUCATION
San Francisco State University, San Francisco, CA
3184 Creekwood Drive
Rex, GA 30273
Cellular 770-***-****
ac4p87@r.postjobfree.com
DARA A. ESKIN
Dear Prospective Employer:
I am writing to Call Center and/or Customer Service opportunities with your organization. The enclosed resume will provide you with details concerning my employment history, experience, and capabilities.
I am confident that the combination of my training and experience will allow me to make valuable contributions to your organization. I would appreciate the opportunity to meet with you in person to discuss your needs and organizational objectives and my abilities to fulfill them.
Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Dara A. Eskin
Enclosure / Resume