Admin assistant
Resume:
PERSONAL INFORMATION
NAME AND SURNAME : Henriette Klöpfer
ID NUMBER : 881**********
DRIVER’S LICENCE : Code 08
OWN VEHICLE : Yes
LANGUAGES : English and Afrikaans (Speak, Read and Write Proficiently)
CONTACT DETAILS : Cell Number: 076-***-****
Email: ac4p7o@r.postjobfree.com
AVAILABILITY : 2 weeks notice
Office Admin – Customer Relations
Office Automation Solutions
*Key Account Management *Product Training *Coordinating office activities and operations*Supervising*Managing agendas for upper management*
*Networking & Relationship Building * *
QUALIFICATIONS SUMMARY
QUALIFICATION
INSTITUTION
YEAR COMPLETED
Personal Care
SA Health, Skin & Haircare Academy
2009
Matric
Westonaria High School
2006
EMPLOYMENT HISTORY SUMMARY
COMPANY
POSITION HELD
DATES
Mangwane Holdings
Admin assistant
01 October 2017 to Date
Fruits from Heaven
Key Accounts
02 May 2017 to July 2017
EasyDebit (Pty) Ltd
Customer Relation Executive
July 2014 to 30 April 2017
NuDebt Management
MIS Supervisor
August 2010 to November 2016
COMPUTER LITERACY SUMMARY
PROGRAM
COMPETENCY LEVEL
MS Office Including Word, Excel, PowerPoint and MS Exchange
Proficient
Pipedrive (CRM)
Proficient
Matrix marketing (CRM)
Proficient
QUALIFICATIONS DETAIL
QUALIFICATION
INSTITUTION
YEAR COMPLETED
In Service Training Courses
SA Health, Skin & Haircare Academy
2009
Facial Therapy
Manicure & Pedicure
Make-up
Waxing
Swedish Massage
Nail Technology
Anatomy & Physiology
Business Administrative
Matric
Westonaria High School
2006
Subjects:
English
Afrikaans
Home Economics
Science
Tourism
Typing
EMPLOYMENT HISTORY
COMPANY NAME
POSTION
NATURE OF BUSINESS
LOCATION
PERIOD OF EMPLOYMENT
JOB DESCRIPTION AND DUTIES:
COMPANY NAME
POSTION
NATURE OF BUSINESS
LOCATION
PERIOD OF EMPLOYMENT
JOB DESCRIPTION AND DUTIES:
Reason for leaving:
Owner sold business
COMPANY NAME
Mangwane Holdings
Admin Assistant / Reception
Funeral Policies
Meyerton
May 2017 to date
-Filing
-Printing of Contracts
-Sending all communication to clients
-Submission of Death Claims
-Arranging of Ambulance services when needed
-Allocating cash payments
-Sourcing new business.
-Arranging charity events
-Scheduling of meetings
-Ordering of market material
-Answering of phones, taking messages
-Debit order submission
Fruits from Heaven
Office Manager
Fresh produce distribution
City Deep
May 2017 to date
-Maintaining existing clients.
-Maintained accurate records of all pricing changes daily.
-Dealing with staff.
-Ensuring orders go out on time
-Maintain the stock limits.
EasyDebit (Pty) Ltd
POSITION
Customer Relations Executive / Support
NATURE OF BUSINESS
Payment Solutions
LOCATION
Alberton
PERIOD OF EMPLOYMENT
July 2014 to April 2017
JOB DESCRIPTION AND DUTIES:
Reason for leaving:
No growth in the company – I am in need of a different challenge that will constantly challenge my mind
-Initiated and coordinated development of training on various platforms of the business.
-Provided timely feedback to senior management regarding client performance.
-Maintained accurate records of all pricing, sales, and activity reports submitted by Sales Executives.
-Adhered to all company policies, procedures and business ethics codes and ensured that they are communicated and implemented within the team.
-Delegated authority and responsibility with accountability and follow-up.
-Set examples in areas of personal character, commitment, organizational skills, and work habits.
-Maintained contact with all clients to ensure high levels of client satisfaction.
-Demonstrated ability to interact and cooperate with all company employees.
-Assisting clients with submissions of Batch files to the banks.
-First line of Support for all enquiries.
-Assisting clients with activation of various banking forms.
-Attention to detail, managing conference set ups.
-Managing of marketing material.
-Managing of Petty cash.
-Problem solving
-Interacted and communicated on a high level with prospective clients, encompassing good communication skills.
EMPLOYMENT HISTORY – Cont.
COMPANY NAME
NuDebt Mangement
POSITION
MIS Supervisor
NATURE OF BUSINESS
Debt Collection
LOCATION
Alberton
PERIOD OF EMPLOYMENT
August 2010 to November 2016
JOB DESCRIPTION AND DUTIES:
-Assisting clients with submissions of Batch files to the banks.
-Confirmation of payment files received from clients.
-Assisted several of clients daily via email, phone and in person; responsible for directing clients to appropriate department and answering of all general questions. Attending of meetings.
-Client Liaison and Management.
-Arranging of various Team Building to motivate tam spirit.
-Demonstrated ability to interact and co-operate with all company employees.
-Training of all new admin staff
-Dividing of daily tasks
-Eliminating any and all negative atmosphere in department.
-Interacted and communicated on a high level with service providers.
Reason for leaving:
Company re-structured and moved me over to Easy Debit which is a sister company where I assisted with admin functions.
REFERENCES
COMPANY
Person’s Name
CONTACT DETAILS
Nudebt Management
Theresa Louwrens – Personal assistant to Managing Director
Easy Debit Payment Solutions
Hanlie Henning – Manager
Contact this candidate