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Customer Service Manager

Location:
Mombasa, Mombasa County, Kenya
Posted:
March 07, 2018

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CURRICULUM VITAE

Stephen Zachary Oduor

P.O. Box 694**-*****

Mombasa, Kenya

Cell: +254-****-*** -286 / 072*-***-***

E mail: ac4p5p@r.postjobfree.com

BIO DATA

Date of birth : 12th Dec 1985

Marital Status : Married

Nationality : Kenyan

Religion : Christian

Languages : English and Kiswahili

PROFESSIONAL QUALIFICATIONS

2005 March – May : Seik-D COMPUTER TRAINING CENTRE

Course : Certificate in Computer System and Applications

2005-2006 : MARIANIST BUSINESS STUDIES CENTRE

Course : Certificate in Front Office Management

2006-2007 : KENYA INSTITUTE OF PERSONELL TRAINING & CO: Course : Diploma in Shipping Practice/clearing and forwarding.

2012 Jan - 2012 Dec : KENYA SCHOOL OF REVENUE ADMINISTRATION

Course : East African Freight Forwarding Practicing Certificate (EACFFPC).

2011 : IQRA DRIVING SCHOOL

Classes : BCE

Passport Number : A2549028

SECONDARY EDUCATION

2000- 2004 : KERICHO DAY SECONDARY SCHOOL

Course : Kenya Certificate of Secondary Education

PRIMARY EDUCATION

1992 - 1999 : MOTOBO PRIMARY SCHOOL

Course : Kenya Certificate of Primary Education

CAREER OBJECTIVES.

I have a passion and flair for international Trade as bridge and platform to impact on our country’s Trade and Economic Growth thus seeking a long term appointment with good potential for Career growth, through challenging assignment that will see me achieve my Objectives and impacting positively both on the Company and Country’s turnover.

WORKING EXPERIENCE

2005 Dec - 2011 MAKUTI VILLAS RESORT (Kilifi)

Position FRONT OFFICE.

Duties & Responsibilities

Receives visitors/Tourist upon arrival at the Hotel.

Receives visitor payment on behalf of the hotel and hand the cheques/cash to accounts

Check Visitors/Tourist to their specific Hotel Rooms.

Supervises all the Activities happening within the front office.

Negotiate prices/Hotel packages with clients.

Receives calls on behalf of the Hotel.

2012 Dec - 2016. MEX LOGISTICS AFRICA LTD

Position BRANCH MANAGER (Mombasa Branch)

Duties & Responsibilities

Overall supervision of import and export and customs declarations

Overall overseer of clearance of sea and Air freight shipments.

Allocate duties to my junior staffs on daily basis and follow up.

Attend meetings called by kra, kifwa and other stake holders on behalf of the company.

Ensure top-notch customer service and facilitate accurate and timely declaration of documents in Simba, Orbus and kentrade systems.

Ensure proper documents are received in time, files opened for same and advice when they are not complete.

Sorting all customs valuation cases at KRA valuation and tariff department and ensure we don’t miss the direct loading for bulk cargo when such cases arise.

Follow up documents with the shipping lines and advice accordily.

Offering any shipping related/changes in laws governing trade as per EACCMA advisory to clients.

Incharge of all Customs/KRA issues.

Do fund requisition for any file opened in liaison with the Director .

Maintain correspondences on file for the purposes of organization records.

Incharge of courier operations.

Wide knowledge in manifest registration and releasing of delivery orders to clients.

Maintain office record keeping

OTHER SKILLS.

I am well equipped with knowledge in courier services both inbound and outbound/Groupage.

COMMITMENT.

I am committed to provide to-notch clearing and forwarding and shipping services/Courier through fulfillment of clients satisfaction, pledging excellence and delivering excellence plus.

HOBBIES

Watching Soccer

Reading Novels

REFEREES

Miss. Roselyn Mulatya Mr. Frank Chacha

General Manager General Manager

Habo Group of Companies Mex Logistics Africa Ltd

P.O.BOX 182**-***** P.O. BOX 18291- 00500

MOMBASA NAIROBI

Cell: 072*-***-*** Cell: 072*-***-***



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