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Customer Service Microsoft Office

Johannesburg, GP, South Africa
March 07, 2018

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Good day,

I believe the position you currently have open would be an ideal fit with my experience. I am adept at managing day to day work flow activities, from providing administrative support to departmental managers to serving as point person and the “voice” of the Company.

My resume outlines my skills and knowledge in debt Collecting, Customer Service, as well as Administrative work. I believe all aspects of my past experiences can benefit your Company. Key elements which I possess for the success of the position includes the following:

Exceptional Organization and Customer Service Skills

Keen Attention to Detail

Proficient in Microsoft Office, MS Word, Excel



Detail Orientated, Accurate, Flexible and Reliable

Team Player with the Ability to Work Effectively in any Environment

Strong Verbal and Written Communication Skills

Other qualities that I possess, which may not be readily apparent from my resume include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I am one who embraces creativity, new ideas and able to work in fast-paced environments. My ultimate career goal is to grow with a company that is passionate about what they do, works above and beyond for their clients, and is well known for their explicit services.

I believe my dedication, experience, and advanced skills would be an ideal match for this position. I am eager to learn more about the position and would appreciate the opportunity to speak with you about my qualifications.

Please review my attached resume as my application for this position. I look forward to hearing from you soon.

Kind Regards,

Ursula Gertse






073******* /071*******


Surname : Gertse

Name : Ursula Theresa

Identity number : 780***-*******

Date of Birth : 08/01/1978

Gender : Female

Marital Status : Married

Dependants : 2

Languages : English and Afrikaans

Health : Excellent

Criminal Offences : None

Driver’s License : Drivers license (code 8)

Hobbies : Reading

E-mail address :


School Attended : Groenberg Secondary School

Highest Standard passed : Matric

Subjects passed : Afrikaans



Biblical Study


Business Economics


Computer Literacy Course : P. J. Computer Classes

Courses : Introduction to Computers

Microsoft Windows xP

Microsoft Word 2003

Microsoft Excel 2003

Microsoft Office 2003

Reception & Secretarial Duties : JB Computing & Skills Development Centre

Subjects : Meetings

Office Equipment & Their Maintenance

Management & Administration of Office

Types of Letter Writing

Introduction to Computers


1. Company : RCS

Position Held : Debt Collector

Duration : Long Term Contract

October 2009 – December 2010

Duties : Contact customers regarding outstanding payment on acc

Advise consequences due to non- payment

Arrange payment options

2. Company : International Truss System

Position Held : Receptionist / Admin Clerk

Duration : Three Month Contract ( Maternity leave cover ) May 2011 – August 2011

Duties : Answering telephone

Take messages

Copy, Filing

3. Company : Waterlinx Pool & Spa

Position Held : Receptionist/admin clerk/warranty bookings

Duration : 2 Years

: December 2011 – December 2013

Duties : Answering busy switchboard

Meet and greet customers

Filing, data capture, draw up excel spreadsheets

Warranty bookings, callback on warranties

Arrange couriers,

Adhoc duties

4. Company : Brackenfell Traffic Department

Position Held : Customer Services / Admin

Duration : 7 Months

: September 2014 – April 2015

Duties : Meet and greet customers

Complete documents and explain procedures to


5. Company : Wescape Tissue

Position Held : Receptionist

Duration : October 2015 – March 2016

Duties : Answering the phone, Filing, Meet

And greet customer, Pastel orders, Ordering of stock, Sending out Statements

6. Company : Rainbow Polyurethane

Position : Switchboard / Admin Clerk

Duration : 08 June 2016– 24 February 2017

Duties : Answering the phone, Filing, Pastel

Orders, Weekly Wages, HR assistance,

Reason why I want to leave : Short Time was implemented.

7. Company : Ribcor Meat Products

Position : Receptionist / Admin Clerk

Duration : 2 Month Contract – 22May2017 – 21 21July2017

Duties : Answering the phone, Filing, Pastel

Invoicing, Assist weekly wages


1.Company : RCS

Contact Person : Sharon Mc Donald

Position Held : Supervisor

Contact number : 073*******

2. Company : International Truss system

Contact Person : Martin Van Zyl

Position Held : Branch Manager

Contact number : 021-***-**** / 079-***-****

3. Company : Waterlinx Pool & Spa

Contact Person : Brian Stuebchen

Position Held : Branch Manager

Contact number : 021-***-****

4. Company : Brackenfell Traffic Department

Contact Person : Vanessa Beukes

Position : Supervisor

Contact number : 021-***-**** / 083-***-****

5. Company : Wescape Tissue

Contact Person : Johan Cornellison Meyer

Position : Bookkeeper / Supervisor

Contact number : 021-***-**** / 079-***-****

6. Company : Rainbow Polyurethane

Contact Person : Karin Marais

Position : HR / Admin

Contact number : 021-***-**** / 079-***-****

7. Company : Ribcor Meat Products

Contact Person : Debbie Schoeman

Position : HR / Admin

Contact number : (021-***-**** / 083-***-****


I see myself as hard working, a good decision-maker, confident, goal orientated and self-motivated. This is partly why I feel that I can play a key role in your company. I am also very eager to learn and believe that with my current knowledge I will be able to do any job to the best of my ability.

Contact this candidate