Customer Service

CURRICULUM VITAE

PERSONNEL INFORMATION

Nationality :Cameroon

Sex :Female

Date of birth :25th February 1995

Marital status :Single

Mobile :055*******

Email :**************@*****.***

CAREER OBJECTIVE

WORK EXPERIENCE

RUSSO’S NEW YORK PIZZERIA UAE 2017 TO DATE

POSITION; HOSTESS / WAITRESS / BARISTA / CASHIER / DISPATCHER

RESPONSIBILITIES

Providing a warm welcome for customers.

Ensure that guess should be all the time safe, happy, satisfied to guaranty their second visit.

Learning the names of & building relationships with regular customers.

Ensure timely delivery of all food & beverage items to customers.

Understand menu content and keeping up to date with any menu changes.

Answer guest queries in a polite and helpful manner.

Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery

Looking after guests with special needs i.e. dietary requirements, allergies.

2014 – 2015 SOLIDARITY LAW OFFICE MOLYKO, BUEA

RESPONSIBILITIES

prepare and manage correspondence, reports and documents

organize and coordinate meetings, conferences, travel arrangements

take, type and distribute minutes of meetings

implement and maintain office systems

maintain schedules and calendars

arrange and confirm appointments

organize internal and external events

handle incoming emails, mail and other material

set up and maintain document management systems

set up work procedure

2015-2016 SALES/COSTUMER SERVICE, GUINNESS CAMEROON S.A BUEA (CAMEROON)

RESPONSIBILITIES:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

ACADEMIC QUALIFICATION

University Of Buea 2012 - 2015 Attestation of Results [ pending certificate]

Christ the King College 2010 - 2012 G. C. E. ‘’A’’ Level Certificate

Staff college 2005 - 2010 G.C.E. ‘’O’’ Level Certificate

LANGUEGES

Fluent in both English and French

SKILLS

An outgoing and likable personality

Strong presentation skills

Strong negotiation skills

Good time management

REFEREES

Available upon request (telephone number with names and email if any)+

Contact this candidate