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Customer Service Representative

Dallas, TX
March 07, 2018

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E: Nationality: American

Resident Country: United States of America Address: 1250 Hunt St Richardson TX 75082

M:682-***-**** Languages: English, Arabic

Taha Baytie

Experience Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in offering exceptional customer service and retaining disgruntled clients who have issues with the company's product. Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service spreadsheet.

Professional strengths:

Possess effective written and verbal communication skills

Ability to perform tasks independently as well as part of a team

Good motivator with excellent presentation skills

Ability to handle multiple tasks and solve customer queries efficiently

Possess excellent customer service skills


Customer Service Representative FEMA (8/10/2017 – 12/1/2017)

. Answer disaster assistant assistance registration intake and helplines per day

. Asist disaster survivors with status updates and conflicts

. Provide referrals for SBA loans assistance

. supervised staff and interns

. Gathers data and maintained records and prepared monthly for grant

. Answer up to 100 calls a day

. Have great feedback from disaster survivor

Texas Concierge (2017)US:

. Extensive customer management experience Excellent ability

to anticipate and respond to individual guest needs and preferences

. Exceptional skills in handling diverse types of calls with courtesy and professionalism Strong ability to respond effectively to unusual and emergency situations Good oral and written communication skills

HIYC Inbound Call Center Agent (2015-2016) AUS:

Handled the responsibilities of serving customers in person and over the phone

Assigned the tasks of responding to alarms in case of emergency situations

Responsible for dealing with customers and explained them about the operating procedures of the organization

Solved customer queries and concerns in an efficient way

Handled the tasks of explaining services and answering questions to clients

Responsible for completing new customer registrations

Leisure & Tourism (2014-2015) Lebanon:

• Dealing with calls in a highly professional manner.

• How to act as the first point of telephone contact for a customer.

• Handling complaints in a diplomatic way.

• Accurately updating customer records with information.

• Responding to customers who have special communication needs, such as language difficulties or disabilities.

• Answering any queries quickly and efficiently.

• Quickly understanding a caller point of view and to empathize with them.

Educational Background:

Manar University of Tripoli (2012-2015:

Bachelor degree in interior design (faculty of architecture and design) ~ Tripoli – Lebanon

Hadadine High School (2012):

Sociology & Economics (S.E) in the 12th year


1.Mr. Ibrahim Morad

Human Resource Texas Concierge

Mobile: +1-972-***-****

2.Mr. John Lacy

Manager at Texas Concierge

Mobile: +1-214-***-****

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