E: email@example.com Nationality: American
Resident Country: United States of America Address: 1250 Hunt St Richardson TX 75082
M:682-***-**** Languages: English, Arabic
Experience Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in offering exceptional customer service and retaining disgruntled clients who have issues with the company's product. Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service spreadsheet.
Possess effective written and verbal communication skills
Ability to perform tasks independently as well as part of a team
Good motivator with excellent presentation skills
Ability to handle multiple tasks and solve customer queries efficiently
Possess excellent customer service skills
Customer Service Representative FEMA (8/10/2017 – 12/1/2017)
. Answer disaster assistant assistance registration intake and helplines per day
. Asist disaster survivors with status updates and conflicts
. Provide referrals for SBA loans assistance
. supervised staff and interns
. Gathers data and maintained records and prepared monthly for grant
. Answer up to 100 calls a day
. Have great feedback from disaster survivor
Texas Concierge (2017)US:
. Extensive customer management experience Excellent ability
to anticipate and respond to individual guest needs and preferences
. Exceptional skills in handling diverse types of calls with courtesy and professionalism Strong ability to respond effectively to unusual and emergency situations Good oral and written communication skills
HIYC Inbound Call Center Agent (2015-2016) AUS:
Handled the responsibilities of serving customers in person and over the phone
Assigned the tasks of responding to alarms in case of emergency situations
Responsible for dealing with customers and explained them about the operating procedures of the organization
Solved customer queries and concerns in an efficient way
Handled the tasks of explaining services and answering questions to clients
Responsible for completing new customer registrations
Leisure & Tourism (2014-2015) Lebanon:
• Dealing with calls in a highly professional manner.
• How to act as the first point of telephone contact for a customer.
• Handling complaints in a diplomatic way.
• Accurately updating customer records with information.
• Responding to customers who have special communication needs, such as language difficulties or disabilities.
• Answering any queries quickly and efficiently.
• Quickly understanding a caller point of view and to empathize with them.
Manar University of Tripoli (2012-2015:
Bachelor degree in interior design (faculty of architecture and design) ~ Tripoli – Lebanon
Hadadine High School (2012):
Sociology & Economics (S.E) in the 12th year
1.Mr. Ibrahim Morad
Human Resource Texas Concierge
2.Mr. John Lacy
Manager at Texas Concierge