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Customer Service Professional Experience

Birmingham, AL, 35206
March 07, 2018

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**** *** ****** *****

Birmingham, AL 35206

205-***-**** g


Respected and self-motivated professional with 25 years combined experience in the Revenue Accounting and Customer Service Field. Extensive experience in Business collections with emphasis on quality customer service. I am very reliable, have critical thinking skills while giving attention to detail. I have the ability and desire to learn new jobs and technology. Consistently receive positive feedback from managers, co-workers and customers. PROFESSIONAL EXPERIENCE

The Lovelady Center (Transportation) Birmingham, AL Driver (Volunteer) June 2017- Present

● Transported Lovelady Clients to and from doctor visits, hospitals, court dates.

● Read and interpreted maps to determine vehicles routes, also used GPS devices.

● Maintained log of activities, routes and condition of vehicles.

● Followed state laws for driving.

Call Center (Volunteer)

● Contacted private individuals by telephone in order to solicit donations for charitable causes.

● Obtained customer information such as name correct address and donation.

● Filled out donation tickets and tax receipts.

● Verified donations day prior to pickup.

● Routed the donations for the pickup driver.

PangeaTwo Birmingham, AL

Call Center Agent December 2016- April 2017

● Resolved customer conflicts and complaints quickly and effectively ensuring customer satisfaction.

● Obtained customer information such as name, address and entered work order info or payment info into computer.

● Maintained record of contacts, accounts and orders.

● Reviewed customer accounts for payment arrangements.

● Learned to operate new office technologies as they were developed and implemented.

● Applied payments to customer accounts.

Advantage Solutions Birmingham, AL

Event Specialist November 2016-April 2017

● Set up vendor display according to vendor specifications.

● Described merchandise and explained use, operation and care.

● Documented inventory that was used during demo and shift paperwork

● Cleaned and sanitized work area.

● Provided quality customer service including assisting customers in finding product. Southeastern Freight Lines Lexington, SC

National Account Collector July 2004-April 2016

● Monthly calls to all delinquent customers to obtain payment.

● Audited customer accounts for billing/ pricing issues and payment terms.

● Reviewed files, contracts, billing requirements and documents to obtain information.

● Communicated with customers, employees and other individuals to answer questions, disseminate or explain findings.

● Troubleshoot high delinquency accounts for core problems and figured out core resolutions.

● Provided quality customer service on customer request needed for payment. EDUCATION AND TRAINING

WorkFaith Birmingham, Birmingham, AL

● Career Readiness Class

Coosa Valley Tech, Calhoun, GA

● Business and Office

References available upon request.

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