Customer Service Administrative Assistant

**** ** **** **. ********* Beach, FL *****

786-***-**** • *******@*****.***

Ileana Martinez

BOOKKEEPER / ADMINISTRATIVE ASSISTANT

Dynamic bookkeeping and administrative professional with extensive knowledge of general accounting principles. Highly skilled at analyzing information and identifying areas of improvement aimed at increasing cashflow and reducing expenditures. Dedicated to supporting the business and ensuring all goals are met. Areas of expertise include QuickBooks, Microsoft Office Suite, and NetSuite.

PROFESSIONAL BACKGROUND

PRIVÉ JETS LLC, HALLANDALE BEACH, FL OCT 2015 – PRESENT

BOOKKEEPER - ADMINISTRATIVE ASSISTANT

Utilize experience to assist with payables, receivables, job-costing, payroll, budgeting, and financial reporting for the business entity.

Ensure payments are processed on time and accurately as required.

Enter credits and debits into the accounting system supporting payables.

Adhere to company policies in relation to all confidential and sensitive internal / external data.

DIVINITY TRADING INC, HOLLYWOOD, FL NOV 2012 – SEP 2015

BOOKKEEPER - EXECUTIVE ASSISTANT

Adhered to accounting procedures and documentation while managing bank accounts and processing payments for accounts.

Utilized accounting software to record and analyze information.

Oversaw purchases and sales progress to identify areas of improvement.

Saved $20K annually by negotiating terms and pricing with vendors and service providers.

GLOBAL KERATIN, FT. LAUDERDALE, FL NOV 2010 – OCT 2012

LOGISTICS AND TRAVEL COORDINATOR

Supported multiple departments within the company while developing projects.

Coordinated travel plans for the CEO and executive management.

Minimized costs by negotiating group travel contracts with airlines and hotels.

Enforced corporate expense policies and followed-up with employees for proper approvals.

Generated electronic file systems and spreadsheets to maintain inventory records.

Organized events by assisting all facets of event planning and trade shows.

VZANZ WAXING CENTER, SUNNY ISLES, FL JUL 2006 – OCT 2010

RECEPTIONIST - ADMINISTRATIVE ASSISTANT

Maintained the business database and managed the receptionist area.

Compiled information to prepare bank deposits, reports, and financial data.

Completed general office duties such as filing and handling of routine correspondence.

Increased customer service while handling the telephone and front-desk reception area in a high-volume work environment.

ADDITIONAL EXPERIENCE

RETAIL STORE MANAGER, SUNNY ISLES FOOD MART, SUNNY ISLES, FL

SECRETARY - ADMIN ASSISTANT, FORMATOS EFICIENTES S.A, BUENOS AIRES, ARGENTINA

STORE MANAGER, MCDONALD’S, BUENOS AIRES, ARGENTINA

CREW MEMBER - CUSTOMER SERVICE CREW TRAINER, MCDONALD’S, BUENOS AIRES, ARGENTINA

EDUCATIONAL BACKGROUND

ISFA, Buenos Aires, Argentina

Bookkeeping and QuickBooks Training, SkillSuccess Online Course

Microsoft Excel Online Certification, eLearnExcel

Coursework in Customer Service, Sales Strategies, Loss Prevention, Time Management, and Leadership, McDonald’s Argentina

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