Human Resources Generalist, Expatriate Assignment, Executive Assistant

Heidy H Hu

**** ******* ****, ** ***** *******@*****.*** 858-***-****

Summary

A self-motivated professional who achieves effectiveness and efficiency through 20 years of diverse experience and fast learning skill. Organized, detail-oriented, reliable, mature and independent with a win-win attitude. Skills

• Human Resources Expatriate Assignment Management • Executive Office Administration

• Human Resources Generalist • Computer Information Systems Professional Experience

Executive Assistant to the Director of Human Resources Nov 2015 – Jun 2017 The Open University of Hong Kong Hong Kong

• Achieved all-around office administration and assisted Director’s HR projects.

• Supported senior management on the recruitment of Vice President and re-appointment of President, which was top confidential.

• Researched and collected personnel pay records and reporting for the Pay & Rewards project.

• Maintained HR internal performance records, scheduled due notices and arranged meetings.

• Researched, consolidated and edited HR committee papers to propose policy changes, recorded minutes and distributed to members.

• Facilitated University Committee meetings which promote evolving HR changes and policy remakes.

• Pioneered “go-green” for all committee documents and organized Sharepoint documents and access rights.

• Volunteered to participate in HRMS project user acceptance test.

• Led HR Website project and HR confidential files recycling program through completion.

• Achieved savings on office procurement by planning office layout, furniture, and equipment. Assistant at the President’s Office (Part-Time) May 2014 – Sep 2015 The Open University of Hong Kong Hong Kong

• Coordinated all-around office administration and assisted executive assistant on daily functions.

• Coordinated calendar scheduling, managed incoming enquires/complaints and delegated to the appropriate department.

• Filed confidential information, prioritized daily mails and scheduled invitations and received guests.

• Researched various information for preparation of President’s speeches. Human Resources Generalist & Office Manager Nov 2011 – May 2014 Pat Tree Ltd. Hong Kong

• Managed all around HR services: recruitment, on-board/exit process, and employee relations for a company size of 30.

• HR functions – draft contract, coordinate payroll, medical, retirement and benefits administration.

• Posted vacancy announcements and conducted background checks. Coordinated onboarding orientation and materials.

• Improved HR procedures and increased efficiency by eliminated redundant steps and improved employee relations.

• Maintained and updated of 60 confidential employee files.

• General office administration, lease negotiation, office layout design and office equipment maintenance.

• Organized company events such as gatherings, conferences, and activities. Senior International Assignment Manager for Bank of America (on-site) Oct 2007 – Nov 2011 Weichert Relocation Resources Inc. Hong Kong

• Designated on-site consultant at Bank of America for international expatriate management.

• Liaised with 10 partner companies to execute all assignment related policies and procedures, resolved issues and raised exceptions.

• Coordinated and customized 200 assignment cases and 200 batch assignments with 100% satisfaction.

• Recommended best market practice and advised policy refinement.

• Advised pre-assignment and post-assignment budget, payments and logistics.

• Improved client & customer relationship and consultancy satisfaction.

• Promotion offered of advisor position at Bank of America. Heidy H Hu

9263 Regents Road, La Jolla *******@*****.*** 858-***-**** International Assignment Consultant for Goldman Sachs Sep 2005 – Oct 2007 Cartus Corporation Hong Kong

• Dedicated International Assignment consultancy outsources for Goldman Sachs Human Capital.

• Organized logistics procedures inbound Asia including Japan from start to end, including drafting employment contract and initiated payroll, and summarized status on ad-hoc client requests.

• Created procedure and protocols for internal team and designed an assignment checklist for internal use.

• Accurately communicated assignment policy and managed expectations/exceptions.

• Initiated precise assignment needs and coordinated with internal and external partners of 5 countries.

• Won 100% client satisfaction rate of more than 200 assignment cases, appraisal in the company-wide communication. Client Account Manager - International Business Nov 2001 – Aug 2005 Pat Tree Trading Ltd. Hong Kong / Shanghai

• Arranged seminar and presented company speech at International conference of 100+ participants.

• Negotiated pricing and delivery terms for 10% lower pricing and longer delivery terms, increased cash flow.

• Simplified communication processes and led to more efficiency at work.

• Precisely and effectively communicated with suppliers and maintained business relations.

• Resolved technical issues and explained solution and won favorable feedback.

• Translated Chinese culture to suppliers to achieve consensus on sales targets.

• Improved customer satisfaction rate and won 100% favorable client feedback. Technical Analyst Oct 2000 - Oct 2001

Oracle Corporation Colorado Springs, Colorado, USA

• Generated real-time solution fix for Oracle Financial Applications and resolved product defects.

• Documented product knowledge on resulting solutions and published knowledge database.

• Won high praise by team lead for exceptional performance. Database Administrator Dec 1999- Sep 2000

FedEx Corporation Colorado Springs, Colorado, USA

• Translated, designed, implemented user and business requirements into over 50 database tables.

• Timely migrated databases and roll out to production environment.

• Won favorable feedback from internal customers.

Programmer at Computer Information Center (Part-time) Oct 1998- Dec 1999 Northern Arizona University Flagstaff, Arizona, USA

• Programed COBOL for School’s new financial system.

• Finished 100% of given tasks which is 80% from the pool. Education

Bachelor of Science in Business Administration Computer Information Systems 1999 Northern Arizona University - Flagstaff, Arizona, USA Outstanding Scholarship

Advanced Professional Diploma Program in Human Resource Management 2010 The Chinese University of Hong Kong, School of Continuing Studies – Hong Kong Certification & Recognition

Global Mobility Specialist (GMS) 2008

Worldwide ERC

Hong Kong Trade Development Council

Business Negotiation Skills Certification

Certification in China Logistics Development & System Export & Import Documentation & Procedures

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