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Human Resource Sales

Hanford, CA, 93230
March 06, 2018

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**** ****** ****, ******, ** 95650 916-***-**** Cell

OBJECTIVE - Seeking a Human Resources position.


Demonstrated leadership in corporate and military organizations.

Self-motivated, team and results-oriented.

Strong qualitative and quantitative problem solving and analytical skills.

Excellent soft-skills with ability to provide and train higher level customer

service practices.


US Small Business Administration Mar 2016 – Present

Travel Coordinator

UNITED STATES AIR FORCE Senior Master Sergeant E-8

Reserve - 10/93 – Retired (1 Nov 2016) Active Duty - 1985 – 1991

Chief, Career Development (Beale AFB, CA 95903) Jan 2014 – Mar 2016

Advise officers and airmen on military personnel issues and programs.

Conduct interviews to determine individual interests, qualifications, and acquire personnel data.

Brief personnel on provisions programs such as assignments, promotions, separations, retirement, benefit programs, retention, bonus, classification, training, and personnel readiness and career progression.

Assess personnel reliability through programs

Assist commanders in development of career information and motivational programs.

Monitor retention program members and compile reports and statistics. Support users in determination of training requirements, methods, and procedures.

Creates, maintains, and audits personnel records.

Responsible for ensuring data integrity.

Conducts in and out processing by managing the Virtual Out Processing (vOP) in the Military Personnel Flight software system.

Advise personnel on official and personal obligations incident to relocation, training, and promotion.

Process and audit documents required to support service awards and decorations.

Oversee and Inspect personnel activities for compliance with policies and directives.

Report discrepancies and recommend corrective personnel actions and monitor personnel actions for timeliness, propriety, and accuracy.

Maintains suspense system for personnel actions and correspondence. Maintains and monitors duty status changes.

Provides technical support and guidance on use of web applications for the personnel actions.

Performs Personnel Support for Contingency Operations (PERSCO) functions

Career Assistance Advisor (Travis AFB, CA) Jun 2013 to Jan 2014

Advised senior management, supervisors and employees on retention activities and programs, as well as professional enhancement opportunities.

Conducted interviews with 35 new employees per month to determine factors that negatively influence their career decision and develop programs to address their concerns.

Facilitated Informed Decision Seminars and provide informational guidance on career decision that resulted in a 90% retention of newly hired employees.

Monitored mandatory pay and benefits briefing program to ensure 750 employees are briefed at appropriate intervals. This led to a 96.4% on time payout of bonuses.

Assisted supervisors and senior management in counseling enlisted personnel on company opportunities and benefits.

Monitored retention programs, and provide reports and statistics to help senior management assess retention trends that help reduce 70% loss of highly trained individuals.

Provided management consultant services relating to career opportunities, progression, and planning for all organization employees.

Human Resource Manager (Travis AFB, CA) Jul 2004 to Jun 2013

Trained and mentored 23 Human Resource Managers on regulatory policies, laws and procedures.

Educated on a wide range of social science and social work principles, concepts and practices relating to victim advocacy and prevention of and response to sexual assault.

Served as liaison to senior management and outside agencies.

Held responsibility for morale, discipline, and welfare of a department of 210 Personnel resulting in a 95% retention rating.

Skilled in social service delivery systems, methods, and theories relating to victim advocacy, sexual assault/violence.

Counseled 830 personnel in a large organization of 3500 individuals, assisting them with issues that affect work and personal lives.

Tactical with diplomacy during interactions with internal and external officials during difficult and sensitive circumstances and to establish and maintain effective working relationships with organizations and individuals to identify, establish, modify and provide victim support/assistance.

Advised senior management on disciplinary actions and concerns of personnel and provided recommendations for resolution actions that resulted in 98% compliance from personnel.

Knowledge of training and education techniques to implement and deliver sexual assault training.

Managed and Audited $4 million in company’s credit cards for fraud, wrongful purchases, credit line increase, payment and delinquencies resulting in an excellent rating from senior leadership.

Paramount Equity Mortgage (Roseville, CA 95661) 2012 – 2014

Loan Officer

Advised new and existing customers on various loan programs based on the customers’ financial needs that resulted in $1.4 Million in sales each month.

Obtained and analyzed pertinent financial and credit data 98% pulled through ratio.

Analyzed current rates and programs to provide accurate and timely information to customers.

Used budgetary methods, practices, procedures, regulations, policies, and processes to formulate, justify, and execute the budget for assigned budget accounts.

Negotiated terms and conditions of loans with applicants.

Acted as primary liaison with borrowers (customers), outside entities (realtors, title and escrow officers, etc.) and other company employees to facilitate a prompt and efficient loan closing.

Kept abreast of trends and developments in the local real estate market, as well as the changing rules and regulations, pertaining to both private and government-insured mortgages.

Managed personal pipeline to ensure service standards and financial goals are met.

Transacted business in conformance with state and federal regulations such as, but not limited to, RESPA, HMDA and Fair Lending Practices for a 100% ompliance.

CHASE BANK(Citrus Heights, CA 95621)

Loan Officer 2005 – 2012

Designed, prepared and presented presentations for clients on products, guidelines and pricing.

Analyzed market trends to establish effective business plans in a down-turned market to achieve a monthly sale volume of $1.4M.

Researched product lines to meet customer’s specific needs to increase loan production to 94%.

Skilled in the application of methods and techniques to analyze and evaluate the effects of changes in program plans and funding.

Maintained customer relationship by working as the liaison for the client and operations to effectively close loans with 96% flawless rating.

Understood the missions, functions, goals objectives, work processes, and sources of funding pertinent to company programs/organizations.

Effectively sold Home Equity Products including Lines of Credit and Fixed Rate Second to our B2B clients.

Built and managed relationships with Brokers for a 95% customer satisfaction rating and maintain $5M in new business monthly.

Gathered, assemble, and analyze data to prepare budget estimates, develop alternatives, and make recommendation to resolve budget/funding problems.

Provided non-producing Brokers with knowledge on product information, guidelines and pricing to establish a 90% territorial increase in volume.

Efficiently collaborated with Operations and Brokers to close deals with a zero percent discrepancy.

HOUSEHOLD FINANCE (No longer in Sacramento, CA)

Senior Account Executive 2002 - 2005

Achieved personal sales goals through internal and external sales of loan products, which resulted in being in the top 5% in the region.

Led the Northern Region in Closed Sales consistently for several months with $1.6M funded each month.

Sourced and established a consistent book of business in the Retail Subprime Mortgage Industry, led to the induction into the Account Executive Millionaires’ Club Award.

Profiled clientele and strategically sold against competition earned top 20% in the nation.

Developed a positive, productive rapport with clientele to generate repeat business.


Ashford University, Clinton, IA

MBA in Organizational Management with a Specialization in Human Resource (2014)

BA in Organizational Management (2012)

American River College, Sacramento, CA

Associates of Arts Degree - Business Management (1995)

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