Customer Service Sales

Heliza Reyes Rahman

** ******* *****, ********* ******,

Gen. T. De Leon, Valenzuela City

Philippines

Contact No: +639**-******* / +639**-*******

Email Add: ******.*****@*****.***

CAREER OBJECTIVE

To be able to join in a company where skills are applied, enhanced & further strengthen not only for personal development but also in the accomplishment of the company’s objectives.

I.EMPLOYMENT HISTORY: 12 years and 10 months

A. Administrative and Customer Service Exposure ( 8 years and 7 months exposure)

1.Administrative Aide IV September 06, 2015 – Present

City Legal Office

City Government of Valenzuela

Valenzuela City, Philippines

2.Admin Staff March 2012 – November 2014

Daily Life IT Resources Sdn Bhd

Kuala Lumpur, Malaysia

3.Receptionist Cum Admin Assistant March 2010 – March 2012

UGL-Services Pte. Ltd.

Singapore

4.General Clerk July 2009 – March 2010

Nexgen Teknokraft Sdn. Bhd.

Kuala Lumpur, Malaysia

5.Sales Secretary May 2007 – August 2008

Motor & Carriage Inc.

Quezon City, Philippines

Job Duties:

In-charge of inter-office incoming and outgoing documents

Receives and encode lawyer’s Court pleadings

Notarize documents

Encode notarize documents and file it to the court

Follow up and update City ordinances and resolutions

Prepares inventory, monthly reports, daily sales closing and payments for suppliers

Receive phone calls and customer inquiry

Man the counter during office hours

Manage retails sales

Assist walk-in customers

Filing and invoicing

Train newly hired receptionist

Promoted as Receptionist’s Team Leader

B.Teaching Exposure ( 1 year and 3 months)

1.Teacher September 2006 – March 2007

Montessori Academy of Valenzuela

2.Teacher

St. Therese of the Child Jesus Kidz Academy June 2004 – March 2005

Job Duties:

Prepares lesson plans

Prepares visual aids for each lesson

Check quizzes, activities and exams

Records all the scores for each quizzes, activities and exams given

Calculates grades of each students

C.Food and Beverage Exposure ( 1 year)

1.Service Crew and Cashier August 2003 – August 2004

Janus’ Diner

Job Duties:

Receives orders from customers

Prepares customers’ orders

Make sure the customer receives the right order

Receives customers’ payment

Maintains cleanliness of the restaurant

II.TRAINING INFORMATION

A.Singapore Workforce Skills Qualifications

1.Deliver Service Excellence

TUV SUD PSB Learning Pte. Ltd.

12 April 2011

B.Singapore Civil Defense Force

1.Community Emergency Preparedness Programme

Singapore Civil Defense HQ

10 December 2010

III.EDUCATION INFORMATION

A.Bachelor in Secondary Education June 1998 – March 2002

Major in Values Education

Philippine Normal University

B.Certificate in Nursing Assistant November 2006 – May 2007

Asia-Pacific Caregiver & Healthcare Training Center

IV.PERSONAL INFORMATION

Birthday : July 06, 1981

Birthplace : Valenzuela City, Philippines

Age : 36 years Old

Civil Status : Married

Sex : Female

Height : 5’4”

Weight : 130 lb

CHARACTER REFERENCE:

Mr. Abdul Rashid bin Yaakub

Customer Service Manager, Facility Management

C&W Services Pte. Ltd.

9620-3445

Ms. Elfie Eleza Kamarudin

Nature Landscapes Pte. Ltd.

9046-6256

I hereby attest that the above information/statements are true & correct to the best of my knowledge & belief. Any misinterpretations are taken against me.

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