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Customer Service Social Media

Toronto, ON, Canada
March 06, 2018

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Toronto, ON

Sanaya Shetty


February 28, 2018

Me to We

*** ******** **,

Toronto, ON

M5A 1S9

Re: Client Experience Coordinator

Dear Hiring Team,

My interest in talent attraction and onboarding has led me to apply for the Client Experience coordinator position at the Me to We Corp. As a highly competent and experienced customer service representative, with more than 5 years of customer service experience and 4 years of educational teaching, I would bring a dedicated, passionate, reliable and driven attitude to this role

I found my passion for aiding persons unknown to me early on in my university life when I became a fervent advocate of multiple associations on campus. It was through these volunteer experiences I have developed my skills in successfully maintaining customer relations and providing outstanding service and support to meet and surpass expectations and requirements. I continue to incorporate these skills as I move through my career as a public relations representative as well as in my volunteer time acting as a representative for the City of Toronto at multiple award-winning events such as Nuit Blanche.

With my proven commitment to providing exceptional programming and education as well as building strong customer relations, I am looking to extend and grow with your team at the Me to We Corp. I would welcome the opportunity to attend an interview to discuss my qualifications for this position in person. Thank you for your time and consideration.


Sanaya Shetty

Sanaya Shetty • 416-***-**** • Toronto, Ontario


Highlights of Qualifications

Administered, supervised and coordinated specialized programming in the respective portfolio (Science Camps) to ensure an engaging and intuitive learning environment for campers

Excellent management and leadership skills by overseeing multiple groups of children during presentation and engaging them in participation, resulting in unified learning

De-escalated volatile customer conflicts and provided unique solutions to each customer through quick thinking and problem solving resulting in customer retention and satisfaction

Ability to develop and execute programs and events including budgeting preparation as well as event setup and cleanup

Plan, develop and implement various media action plans in order to support and boost consumer awareness, customer retention and company reputation


Human Resources Management, Post Graduate Certificate Expected Graduation: September 2018

Centennial College, Toronto, Ontario, Canada

Science -Life Science Biology September 2011 – April 2016

University of Ontario Institute of Technology, Toronto, Ontario, Canada

Employment Experience

Public Relations Representative, CustomEyes Inc. October 2017 – Present

Toronto, Ontario

Develop and manage online marketing campaigns, through the use of multiple social media platforms, to develop relations with diverse industry clients, drive brand awareness, engagement and traffic to platforms

Develop online marketing campaigns to effectively maintain a strong social media presence and increase followers on multiple social media platforms

Reach out to influencers for sponsorships by exceptional writing and communication on various mediums, including email, developing contract documents and interview conversations resulting in increased brand awareness

Develop and execute campaigns targeted at youth and young adults, through social media resulting in brand and campaign awareness among targeted audience

Sanaya Shetty • 416-***-**** • Toronto, Ontario

Optometric Sales Associate, CustomEyes Inc. October 2016 – August 2017

Toronto, Ontario

Delivered high quality customer and sales service by providing thoughtful, truthful and personalized communication during selection and sales of eyewear resulting in satisfied customers and development of exceptional customer relationships

Worked cross-functionally with receptionist, manager and health care providers in a coordinated and complimentary manner to provide customers with the best possible visual care experience

Grew proficiency in Outlook and scheduling through the co-ordination of meetings between staff, CEO, vendors and external business associates; which allowed for timely meetings and organization of events

Acted as a contact point for B2B purchases, delivery, follow up of orders and sales of products to ensure smooth operation and resolution for both company and vendor

Science Camp Counsellor, Harbourfront Camps June 2016 – August 2016

Toronto, Ontario

Administered, supervised and coordinated specialized programming in the respective portfolio (Science Camps) to ensure an engaging and intuitive learning environment for campers

Worked diligently and in co-ordination with other team members to provide a high quality educational experience

Engaged in a fast-paced, dynamic work environment, with constant changes and hurdles requiring excellent problem-solving skills and quick thinking to overcome conflicts for quick resolutions

Volunteer Experience

Executive, World University Service of Canada (WUSC) September 2015 – April 2016

Oshawa, Ontario

Passionately worked as a local committee member, for non-profit organization, that aimed to increase awareness of student refugees and educational opportunities on a worldwide platform

Developed and managed campus campaigns, through the use of social media platforms and presentations to engage in relations with students, drive awareness as well as engagement for organizational cause

Organized and carried out local events to fundraise funds to be used towards the sponsorship and life support of a student refugee that would be brought to Canada

Let’s Talk Science Representative September 2012 – April 2016

Oshawa, Ontario

Strong communication and teaching skills by introduction of basic science, to a wide age range, to help improve their understanding of scientific concepts through specific curriculum based learning

Demonstration of motivational and influential skills by presenting science concepts resulting in encouragement of children to pursue science as a future

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