* ***** ** ********** ******* Assurance experience including test planning, implementation and execution.
7 years of Customer Service experience, deliver professional solutions and assist customers.
Proven aptitude for mastering new skills in fast-paced, demanding environments.
Analytical, organized, motivated and detail oriented.
MacOS, Windows OS
Microsoft Excel, Word, PowerPoint
Adobe Illustrator, Photoshop, Dreamweaver
HTML, CSS, WordPress
English and Mandarin – Bilingual and bilateral
Moderro Technologies, Inc., Sunnyvale, CA
Project Manager, Digital Signage, Interactive Signage, Remote Expert, Company Website May 2017 – August 2017
Manage multiple projects, coordinate between customer and engineer teams to solve onsite deployment issues.
Work directly with VP and General Manger and host daily project status meetings.
Allocate resource and plan project schedule to ensure on-time delivery and high-quality product.
Collaborate with international, cross-functional teams to migrate product ownership from Cisco to Moderro.
Coordinate among Web developer and Marketing Manager in launching new company website.
Techworkers for Cisco Systems, San Jose, CA
Quality Assurance & Analysis, Interactive Signage, Remote Expert August 2012 – April 2017
Implement quality assurance methodologies for Cisco Interactive Signage and Telepresence products.
Create and execute test cases while adhering to established software quality standards.
Host and assist in troubleshooting and debugging sessions for software product related issues.
Create and maintain technical documentation.
Deliver daily status reports and apply excellent escalation skills.
Graphic Designer, Remote Expert June 2011 – July 2012
Create graphics and icons for user interface and user experience software applications.
Provide proposal layout and design composition under tight deadlines.
Create images and communicate product message intuitively.
Everest, Inc., Palo Alto, CA
Sales Assistant November 2010 – July 2012
Assist customers and provide products specs and details for residential remodeling projects.
Using design/pricing software (Design 2020) to design, quote, present, and sell kitchen and bathroom products.
Coordinate and monitor remodeling projects from scheduling, order entry to products receiving and installation.
Manage company social media platforms and update contents to drive visitors.
World Journal SF LLC, Millbrae, CA
Account & Project Executive, Silicon Valley Fall Festival, Lunar New Year Handbook May 2010 – October 2010
Coordinate and communicate with ads designers and customers.
Advertorial article writing and advertising consult, quote, and ads layout composition.
Coordinate major party events and annual festival activities.
Setup education conferences and edit event programs.
San Jose State University San Jose, CA
Bachelor of Arts, School of Art & Design, Concentration in Graphic Design December 2009