Customer Service Representative

[Allisha Scott]

[*** Lang Street] [Cleveland Tn. 37311] [423-***-****] [**************@*****.***] Objective

[Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.]

Core Strengths

• Active listening skills

• Strong organizational skills

• Adaptive team player

• Customer service

• Data Entry

• Microsoft word, Excel, PowerPoint

• Telephone Skills

• Type 30-40wpm

Education

• [Cleveland High School, Cleveland tn. ]

• [Diploma] [May 1999]

Experience

[11/2011] – [Present]

[Packer] [Staff Management ] [Cleveland tn.]

[Packing and Inspecting candy.]

2

[6/2008] – [9/2011]

[Assembly and Packing] [Duracell] [Cleveland tn.]

[Packing and Inspecting batteries coming down a line.]

[9/2007-4/2008]

[Assembly] [Maytag] [Cleveland Tn.]

[Putting stoves together as they come down a conveyor belt. Putting in different kinds of screws using an electric drill.]

[3/2007-8/2007]

[Sales] [Frost Cutlery] [Ooltewah tn.]

[Taking orders from customers for knives and helping to resolve their sales issues.]

[10/2006-3/2007]

[Customer Service] [Child Support Services] [Cleveland Tn.]

[Assisting the representatives with filing their paperwork.]

[06/2005-9/2006]

[Collections] [AMO Recoveries] [Cleveland Tn.]

[Collecting medical bills.

Filing Insurance.

Collecting payments via. Phone.]

[5/2004-5/2005]

[Customer Service Representative] [Maytag Customer Service] [Cleveland Tn.]

[Outbound calls to potential customers/inbound calls to assist customer complaints. Assisting customers with step by step instructions to troubleshoot problems with washing machines.

Scheduling appointments for repairs and/or maintenance of customers washing machines. ] 3

Accomplishments

• [Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

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