Customer Service Social Media

Ayla Mourtada

Honours BA Communication Studies

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Professional Strengths

Possess great customer service and organizational skills

Skilled in writing, editing, and proofreading.

Intermediate knowledge in Adobe InDesign & Illustrator

Able to work under pressure as well as work well in team environment

Able to adapt in different environments

Education:

Honours BA Communication Studies candidate, Expected graduation, Apr 2019

York University, North York, ON September 2016- present

Canadian University of Dubai, Dubai, UAE September 2014 – April 2016

Successfully maintained a GPA of 3.7/4

WORK EXPERIENCE

Il Fornello Ajax, ON Hostess, Sep 2017 – Jan 2018

Enthusiastically greeted guests and seated them at tables as well as provided them with menus

Answered telephone calls and responded to inquiries or transfer calls

Maintained contact with kitchen staff, management, service staff and customers to ensure that details are handled properly, and customers’ concerns are addressed

Informed patrons of establishment specialties and features

Successfully demonstrated ability to build relationships with customers by accurately assessing their needs and delivering a comfortable, cozy experience

Assisted with preparing and serving food and beverages

H2 Concepts, Toronto, ON Sales, August 2016 – November 2016

Awarded as ‘Corporate trainer’ based on customer service excellence, including providing timely and accurate responses to customer requests based on their needs and interests while simultaneously promoting Canadian Tire MasterCard at Canadian Tire.

Answered customers’ questions about products, prices, and products uses

Acquired professional CPR skills (create personal relationships) with customers as a crucial sales tactic.

Promoted Canadian Tire MasterCard at Canadian Tire

Zad Zayed International Awards, Grand Hyatt Dubai, UAE July 2015

This event honours prominent contributions in sustaining UAE’s leadership in philanthropy.

Hosted and helped in event planning

Helped take guests to their designated tables

Contacted designated photographers and florals and plan setting up with the event planner herself

Nexa Digital Marketing, Dubai, UAE Intern, September 2015 – March 2016

Translated content from Arabic to English and vice versa

Created ads on Facebook to increase web traffic

Developed editorial calendar for content sharing

Updated Facebook, Twitter, Instagram accounts

Dynamically monitored competitor’s social media updates

Actively engaged in weekly brainstorming sessions to come up with creative digital marketing strategies

Extracurricular/volunteer work

RefugeAid, York University Club executive of membership, September 2017 – present

Planned and organized club events throughout the year thoroughly with the club members

Hired new members and volunteers and kept track of their progress throughout the year

Raised awareness and funds for and about refugees

Looked for event topics and coming up with an agenda

Planned events in accordance to our budget, location, and participants

Emailed volunteers and sent mass invitations to people to attend our monthly events

Researched designated and appropriate sponsors to help us fund our events

Educated students about current tragic events in unfortunate places

Reference available upon request.

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