KARINA

QUINONES

**** ******* ***** **** *** Antonio, Texas 78229 c 787 -941-7631

ac4oz3@r.postjobfree.com / ac4oz3@r.postjobfree.com

Professional Summary

Bilingual Customer Service with over twenty years of experience in sales and service, motivated to maintain company success and customer satisfaction. Consistently meets and exceed corporate sales goals, while also mentoring staff to improve customer satisfaction.

Work History

Lead Agent/ Customer Service Representative 10/2007 to 01/2018

Payless Car Rental- San Juan, Puerto Rico

●As a lead agent I assisted the training of new employees being sure policies and procedures were understood and followed.

●Handled upset customers, conflicts and challenging situations.

●Provide service in contracts offering additional coverages, products and upgrades to meet customer needs.

●Communicate detailed contracts and rental policies.

●Maintain financial accounts by processing customers adjustments.

●Handled multiple phone calls to answer customers questions, make reservations, help with roadside assistance and give quotes.

●Provide daily business reports to management.

●Supervise employees were following company procedures.

Event Planner Assistant, 05/2012 to 01/2018

MJ Events- San Juan, Puerto Rico

●Help Event Planner with pre- event operational planning.

●Set up and clean up of events

●Coordinate day of event logistics including greeting the guests or clients, staff dties and transportation.

Customer Service Representative, 03/1999 to 01/2006

Hertz Car Rental- San Juan, Puerto Rico

●Process customer service transactions to include refunds, credits and other services issues in accordance to customer policies.

●Greet the guest

●Process the rental agreements by opening and closing contracts.

●Receive vehicles checking tires accessories among others.

●Handled phone lines

●Provide assistance with claims making sure reports were filled

Education

Interamerican University metro campus- San Juan, Puerto Rico

Bachelor of Biology,1999

51 credits completed

Skills

●Ability to work under pressure

●Time management

●Adaptability

●Communicative

●Decision making

●Teamwork

●Multitaskin

●Problem solving

●Positive attitude

●Hard-work

●Spanish /English

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