Customer Service Manager

LaToya R. Wilson

Phone: 901-***-**** E-mail: *************@*****.***

ACCOUNT MANAGEMENT OFFICE ADMINSTRATION CLIENT RELATIONS

PROFESSIONAL SUMMARY

Experienced administrative professional with extensive background in including client relations, customer service and support

Demonstrated skills in corporate accounts and report management, meetings coordination and communications for internal and external clients.

Excellent verbal and written communication skills

Impeccable organizational skills and proven ability to deliver results with minimal supervision

Advanced skills in Windows and MS Office applications: Word, Access, Power Point, Project, Outlook, Publisher

Highly effective in fast paced environments; strong aptitude to quickly learn new tasks.

SKILLS

Computer/Applications

Account/Office Management

Customer Service

Professional Correspondences

MS Office

Problem solving

Friendly and outgoing

Keyboarding: 50 wpm

Market knowledge/Analysis

Strong listening and phone skills

Online research

Conflict resolution

Highly professional and quality focused

IBS System

Product knowledge/research

Flexible and adaptable

Documentation skills

International tariffs knowledge

Quick learner and multi-tasker

Atlas Net, SAP

400 N Tariff

SAP

Government tariff

Project Coordinate

Oversee National Accounts

Excellent client relations

Adapt in working in a stress

environment

PROFESSIONAL EXPERIENCE

ARMSTRONG RELOCATION/UNITED, Memphis, TN

National Account Manager March 2014-Present

Develop relationships with key individuals at headquarters of assigned accounts, maintaining a high profile at all levels of that organization. Handle National Accounts with Fortune 500 Companies.

Manage confidential documentation. Support all department operations of the branch including sales growth.

Prepares and updates monthly logistics schedule to ensure deliveries to locations and coordinates delivery windows with customers

Receive, process, and accurately entered orders in a timely manner

Coordinate residential, commercial, international, and military relocations

Interact with Customer Service team for optimum load selection and communicate any potential issues affecting pickup and/or delivery.

Coordinates with senior management in both organizations to assure that mutual growth goals are being attained.

Prepare all relocation National Account documentation for clients on a diurnal basis

Interfaces and maintains positive relationships with internal customer-interfacing departments, including pricing, claims, sales, customer service, product management, IT, finance, etc. to represent the accounts’ interests.

Coordinate customer requests for information, and quotes utilizing all National Account process

protocols.

EWING MOVING SERVICE & STORAGE, Memphis, TN

National Account Representative/Administrative Support Nov/2002– February 2014

Worked closely with the branch manager and president, handled their schedules, set up and maintained appointments

Responsible for corporate accounts and advertisement to major corporations, other organizations and institutions. Generated new revenue and repeat sales of more than $250,000 through active promotion and selling company services to customers on a daily basis.

Managed timely, complete, and accurate submission of reports for national accounts

Maintained direct communication with CEO on progress of new business development.

Prioritized and managed major projects that included outlining service strategies, developing and implementing detailed customer service plans and coordinating with to discuss customer service performance. Resolved complaints and issues on a daily basis

Evaluated customer service performance; tracked and managed customer complaints for resolution. Ensured maximum sensitivity and responsiveness to all customer’s needs and requirements.

Scheduled local, domestic, office, and international executive relocations including Vanderbilt, St. Jude, Community Health Systems, and Hospital Corporation of America (HCA) Executive relocations

Strong knowledge and understanding of products, pricing structure and processes to provide appropriate information to customers.

Interacted with International clients providing detailed information for quotes, and estimates.

Administer and track pricing activity and coordinate with individual manufacturing and customer locations.

EDUCATION

May 2010-July 2014

DeVry University, Memphis, TN

Bachelor of Science in Business Administration

Concentration: Healthcare Management

Dental Assistant: Certification

Dental Assistant: Internship at Dental Family Practice (6-9 months)

Honors:

Membership: Sigma Beta Delta Honor Society

Dean’s List 2010-2014

Contact this candidate