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Manager Support

Atlanta, Georgia, United States
March 04, 2018

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Midland, TX



●Competent technical professional with 6 years of significant progressive experience in Healthcare IT including CERNER EMR Data Analysis experience.

●Maintain and enhance electronic medical records software functionality through continuous process of support, development and training.

●Provides best practice IT approach solutions and consultative support services, Front Office Assistant, RNA, Medical Assistant, Lab techs, and physicians in realizing the full potential of the EMR solutions at its disposal.

●Ability to manage multiple priorities and implement improvement plans of action.

●Detailed understanding of workflows and general understanding of system configuration

●Strong interpersonal skills

●Strong organizational skills

●Expert application of adult learning concepts

●Effective and polished presentation skills and training delivery skills

●Ability to prioritize focus on topics based on audience level and time allotted


●Cerner Ambulatory EMR

●Cerner-Power Charts

●Cerner Power Orders

●Open Vista

●Imprivata software

●Cerner ePrescribe

●Centricity Revenue Cycle Management System

●GE Centricity 9.5 – 9.8

●CPS 12

●EMR system configuration: patient charts, user privileges, roles, specialties, profiles, letters, handouts

●CPOE (Orders Implementation)

●MS Suite (Access, Excel, PowerPoint, Word)

●Quick Text


Midland-Memorial Hospital January 2017 – Present

Clinical Informatics Analyst II

●Support and maintain software applications and tools as assigned.

●Work with hospital departmental staff and super-users to continuously optimize and improve the functionality of the hospital application and clinical practice in general

●Develop and maintain documentation of all clinical applications as assigned, including that specific to the implementation, maintenance, end-user training, departmental workflows, quality measures, and other software package.

● Support implementation and train team with EMR/EHR software

●Great communicator/liaison between managers and physician practice

●Develop and maintain adequate configuration documentation to ensure rapid deployment or repair of existing software components to ensure business continuity.

●Responsible for physician practice electronic health records, practice management systems, and document manager including design, planning, analysis, and implementation.

●Work with physicians, supervisors, and staff to maximize care quality and efficiency through workflow analysis, design, and implementation.

●Design and implement training programs and training materials for multiple systems.

●Provide technical support and end user support as a member of the current state clinical workflows, in support of clarity report requests and validation for providers and end users.

●Work closely with end-users and/or various teams to troubleshoot and resolve issues with various Open Vista applications and any interfaced systems.

●Provide on-site support as needed for go-lives. Command center support and ongoing on-call support post go-live for physicians.

●Train health care providers and nursing assistants on processes and procedures.

●Remotely and personally support and maintain eRx software and often have to work remotely to fix any issues that are recognized

●Experience with system conversion, new release and upgrade packages; to include testing, validation and development of education for users.

Lower Oconee Community Hospital November 2014- December 2016

EHR Clinical Analyst

●Full Implementation and support upgrade from Centricity 9.5 to Centricity 9.8.

●Expertise in Training on Government Quality Measures: PCMH, PQRS, MU.

●Used MEL (Medical Expression Language) functions for PMA’s (problem, medication, allergies) and other configurations.

●Set up Quick Text for documentation of letters and mail expression.

●Provided help desk support.

●Worked with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.

●Pre and post Go-live support.

●Assisted with the configuration of GE Centricity 9.8.

●Analyzed and reengineered workflows to streamline business operations.

●Supported staff through application training, implementation, and post-implementation process support.

●Used the Microsoft Office to develop training agenda, and materials for super-users and end-users.

●Assisted with implementation of custom flowsheets, medication, problems, and orders lists.

●Assisted Project Manager with Go-Live efforts.

●Maintained privacy and confidentiality of patients medical records.

●Experience with e-prescribe Now ticketing to resolve end user issues.

●Performed Gap Analysis for compliance of MU measure requirements.

●Implemented new features and interfaces for Centricity Practice Solutions software.

●Create, design, optimized form templates used within the EMR.

Stewart Webster Hospital May 2013-November 2014

EMR Implementation Analyst

●Reviewed and resolved problems listed in the EMR.

●Assist development, maintenance and deployment of end-user training/materials.

●Liaison between members and vendor.

●Provide communications such as go-live notices, support documentation and operational checklists to our internal organization.

●Provide post implementation support.

●Edit clinical Content-CCC-TFE (Text File Editor).

●Created handouts, letters and document templates.

●Worked elbow-to-elbow with providers.

American Professional Institute Aug 2009- May 2013

EHR Trainer\ Billing Program Manager

●Downloaded EMR software to campus mainframe

●Delivered in structured led software application training in classroom

●Ran EMR software to check for application errors

●Trained 45 students on EMR programs for the functional use of Centricity software systems along with Medical Insurance Billing and Coding

Everest College Aug 2004- Aug 2009

EMR Educator and Program Manager

●Trained 3 teachers and 45 students on EMR programs for the functional use of Centricity software systems along with Medical Insurance Billing and Coding

●National Certified Insurance Billing and Coding Specialist

●Created an education plan for each student highlighting on evaluations, assessments, curriculum materials.

●Evaluate curriculum training for quality control


Bachelors Degree (In progress Graduation date of 2018)

Southern New Hampshire University, Hooksett, NH

Associates Degree

Asher School of Business, Norcross, GA

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