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Technical Support Manager/Tech Lead

Port Jefferson Station, New York, United States
March 04, 2018

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John R Wersan Jr

** ***** ******

Port Jefferson Sta, N.Y. 11776

Phone (631) ***-****


Professional Profile:

Highly skilled Technical Support Manager/Tech Lead with proven expertise executing business and technical plans resulting in the successful construction, expansion, and migration of market data systems and services. Possesses excellent problem solving and critical thinking skills in time sensitive fast paced environments. Proven ability to work independently or as part of a team. Excellent communications skills, oral and written.

Core competencies:

Trade Floor Support Management

Large Scale Project Management

Specialization in Large Market Data Trading Systems.

Highly Skilled in Thompson Reuters Market Data Products.

Migration and Consolidation of Trading Floors and Rack-room systems.

Business Continuity & Disaster Recovery planning.

Monitoring Systems, Servers, Storage, Networks.

System Administration.

Vendor Relationship Management.

Software and Hardware Management.

Professional Experience:

10/01- 6/17 - HSBC Securities NYC

AVP- IT/Market Data/Trade Floor Support

Market data engineer, supporting a Thompson Reuters/Bloomberg infrastructure.

Tech Lead working with vendors providing support, integration and upgrades.

DACS Administrator.

Bloomberg TOMS Administrator.

Project management for system upgrades and changes

Handled Reuters Dealing, Bloomberg Terminal, ION Marketview, BGC Trader.

Administer, maintain and troubleshoot eTrading platforms (Bloomberg TOMS, TradeWeb, ICAP, eSpeed, ION)

including managing trading permissions.

First point of contact to support trade desks including ION, BBG TOMS and proprietary trading applications.

Provided all levels of technical support to users on the Trading Floor on a broad range of Real Time Financial Market Data Systems and PC Desktop applications.

Manage the deployment of new / updated system features and releases.

Provide application training to existing and new users.

Good working knowledge of industry standard eTrading platforms (Bloomberg TOMS, AutoEx, Market Axess, TradeWeb, GFI, ICAP, eSpeed).

Experience with Excel add-ins (Bloomberg BLP, Reuters RTGet, ION).

Broad knowledge of IT, with ability to adapt and pick up new technologies as required.

Short term assignment to London office.

Major HSBC Projects:

Solely responsible for initial build, system and desktop configuration, and day to day operation of DACS.

Managed conversion from Amulet to Wey hardware for FX trade desk.

Managed the Dealing 3000 to FX Trader conversion for FX and Metals trade desks.

Other projects:

Built the first DACS system in New York for Smith Barney

Part of team building the trading systems for Smith Barney.

Managed system consolidations for Deutsche Bank trade floor mergers.

Assisted in rebuilding lost AT&T high speed data infrastructure after 9/11 attacks.

Technical Skills:

Operating Systems

All versions of Windows, Sun Solaris & SunOS, Linux, BSD UNIX


MS Office Suite, Anti-Virus, Firewall

Market Data Applications

Product specialist Thompson Reuters Market Data Systems Kobra, Eikon, Tibco,

Bloomberg, Bloomberg TOMS.


TCP/IP, Wide Area Networks and Local Area Networks


Daemen College


Furnished upon request

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