Front Desk Customer Service

Jose David Briones

**** *********, *** *******, ** 78218

210-***-**** ***********@*****.***

Summary of Qualifications

Experience in working at a Front Desk setting

Experience with multi-lined phones

Customer Service oriented

Experience in communicating with patients

Excellent organizational skills

Excellent communication skills

Efficient skills in operating Microsoft Suite (Word, Excel, and PowerPoint)

Excellent leadership skills

Ability to multi-task effectively

Preforms well under pressure

Language

Fluency in Spanish

Professional Experience

Hospital Corpsman- The United States Navy Feb 2011- Nov 2013

CPR Certified

Hands on medical training

Intermediate understand of medical terminology

Experience in leading and training others

Robert E. Bush Naval Hospital – Twentynine Palms, CA Aug 2013 – Nov 2013

Assisted and maintained floor procedure, including front desk operations such as answering phones, copying, scanning, faxing, and filing document. Also communicated with patients and assisted with patient care.

Adult Medical Care Clinic – Twentynine Palms, CA Apr 2012 – Jul 2013

Maintained front desk operations such as scheduling appointments, answering phones, and arranging and compiling documents. Arranged, verified, and executed timely submissions of DMHRSI time cards. Also preformed basic inventory functions such as stocking and verifying conditions and quantity of available supplies.

Independence Hill Retirement Community – San Antonio, TX Dec 2014 – May 2016

Front Desk/Night Clerk responsibilities are maintaining front desk procedures, greeting and welcoming guests/residents, place work orders, answer telephones, and schedule appointments. Also worked on a computer using Microsoft word, excel, and outlook email. Emergency pull cords in room and common area spaces are responded by front desk personnel. View surveillance camera in front desk around property. Perform rounds around the property. Lock up gates, club house, and break room.

Methodist Healthcare System

Methodist Stone Oak Hospital – San Antonio, TX October 2016 – Present

The Patient Care Assistant performs a variety of delegated basic patient care services related to common nursing functions and activities of daily living under the supervision of the registered nurse (RN) in a complementary and assistive role. He/she assists the nursing staff in providing patient care in accordance to the PCA's training, competence and skill, hospital policies and procedures and the Texas Board of Nursing rules for delegated nursing tasks to unlicensed personnel. Consistently assists the patient care team with maintaining a clean, well-organized, adequately stocked and safe patient environment.

Education

Los Fresnos High School Graduated: May 2008

Received High School Diploma

Texas A&M University – Kingsville August 2008 – Jan 2009

Transfer student

St. Philip’s College August 2014 – December 2017

Associate of Arts

Texas A&M University – San Antonio January 2017 – present

Diploma in progress

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