Project Manager/Customer Service/Administrative Assistant/Bookkeeper
Resume:
*****.*.********@*****.***
APRIL HALL
SUMMARY
Committed and motivated Administrative Assistant, Project Manager and Office Manager with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, quick learner and great initiative. Dedicated and reliable Office and Project Manager skilled with working with a diverse group of people. Strong background in electronics service and security systems.
SKILLS & ABILITIES
Schedule management ● Employee training and development
Customer Service ● Create Purchase Orders
Microsoft Office ● Placing Vendor Orders
QuickBooks ● Receiving and distributing product
Data Collection ● Inventory Systems
Telephone Skills ● Vendor Interaction for Return
Multi-Task Authorizations and shipping defective
Problem Resolution product for repair, exchange or credit
● Staff Motivation
PROFESSIONAL EXPERIENCE
OFFICE AND PROJECT MANAGER
AUDIO VISUAL SOLUTIONS MID-ATLANTIC, LLC DBA: MID-ATLANTIC AVS & AVS SECURITY – YORKTOWN, VA
11/2015 – 12/2017
Office Manager – Human Resource agent for the company. Managed our compliance with Virginia Department of Criminal Justice Services as an Electronics Security Company. Invoiced and received payments. Monthly billing on Security Monitoring Clients. Data Entry on completed projects. When necessary, performed bookkeeping tasks in payroll, accounts payable, receivables and daily transactions. Handles and processed confidential Alarm Security Files and Information. Created client files in Excel for proposals for all A/V Projects (including pre-wire, distribution trim-out, A/V Installations, Security Systems, Security Camera Systems, Central Vacuum, Window Candles, Home Automation and Intercom Systems). Administrative Assistant to the General Manager of Mid-Atlantic AVS.
Project Manager – Managed incoming and outgoing calls. Communicated with clients via phone, email and in person. Scheduled and confirmed appointments for site surveys for Sales Team. Scheduled, confirmed appointments and coordinated crews for A/V Equipment Installations or service calls. Coordinated with home builders for pre-wire, trim-out and installation of A/V wiring and equipment. Created purchase orders for product on all projects. Made new Vendor contacts. Worked with Vendors daily to negotiate pricing to increase our profits. Increased profits on product by 25%. Attended Vendor conferences and manufacture training on products. Received and distributed product for each crew for projects. Supported our crews by being their hub to technical support and product support during difficult installations. Trained and certified for Electronic Security Sales Representative to support security clients with technical support and possibly upgrade their security system to the newest technology.
PROJECT MANAGER
AUDIO VISUAL SOLUTIONS, INC. – YORKTOWN, VA
08/2013 – 11/2015
Managed incoming and outgoing calls. Communicated with clients via phone, email and in person. Scheduled and confirmed appointments for site surveys for Sales Team. Scheduled, confirmed appointments and coordinated crews for A/V Equipment Installations or service calls. Coordinated with home builders for pre-wire, trim-out and installation of A/V wiring and equipment. Created purchase orders for product on all projects. Administrative Assistant to the President and Vice-President of Audio Visual Solutions, Inc. Increased profits on product by 25%. Worked with Vendors daily for best pricing to increase our profits. Received and distributed product for each crew for projects. Created small proposals for A/V Equipment.
CUSTOMER SERVICE REPRESENTATIVE TO PARTS/WARRANTY MANAGER TO OFFICE MANAGER
COLOR AND SOUND, INC. – NEWPORT NEWS, VA
09/1988 – 08/2013
Answered phones and scheduled service calls. Filled out and electronically filed parts and warranty claims to Television manufactures. Ordered parts for each repair, received, distributed and returned defective parts to each manufacture. Processed warranty claims electronically to each manufacture and third-party service contracts. Worked with Electronic Manufacture companies daily concerning mutual clients on television repair status through their customer service department, parts department and technical support. Administrative Assistant to the Owner of the company throughout my 25 years of employment at Color and Sound, Inc. Human Resource agent for last 15 years of employment. Performed bookkeeping tasks (Accounts Payable, Accounts Receivable, bank reconciliations and payroll) for monthly review by CPA.
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA 06/1990
MENCHVILLE HIGH SCHOOL NEWPORT NEWS, VA
ACTIVITIES AND HONORS
PAST PRESIDENT OF THE TIDEWATER CHAPTER OF THE VIRGINIA PROFESSIONAL ELECTRONICS ASSOCIATION (VPEA), NOW EASTERN PROFESSIONAL ELECTRONICS ASSOCIATION (EPEA)
PAST VICE PRESIDENT OF THE LADIES AUXILIARY OF THE VIRGINIA PROFESSIONAL ELECTRONICS ASSOCIATION (VPEA)
LICENSES AND CERTIFICATIONS
CSR – CERTIFIED SERVICE REPRESENTATIVE 06/2008
ISCET – INTERNATIONAL SOCIETY OF CERTIFIED ELECTRONICS TECHNICIANS
NESDA – NATIONAL ELECTRONIC SERVICE DEALERS ASSOCIATION
DCJS – DEPARTMENT OF CRIMINAL JUSTICE SERVICES 01/2017
CERTIFIED TRAINING ACADEMY
PRIVATE SECURITY SERVICE REGISTRATION
RE30 - ELECTRONIC SECURITY SALES REPRESENTATIVE
REFERENCES GLORIA SERAFINI – CONTEMPORARY BUSINESS SERVICES, INC. - PRESIDENT
757-***-**** EMAIL: ******@**************.***
JAMES SCHUTTE – ADI GLOBAL – BRANCH MANAGER
757-***-**** EMAIL: *****.*******@*********.***
EDDIE CASON – CASON CUSTOM HOMES LLC - OWNER
757-***-**** EMAIL: ******@***.***
DAVE NEWCOMB – HOME BUILDER
757-***-**** EMAIL: **********@*******.***
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