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Manager Customer Service

Location:
Olive Branch, Mississippi, 38654, United States
Posted:
March 03, 2018

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Resume:

JKim T. Moorhead

**** ***** ***** **., ***** Branch, MS 38654 662-***-**** ac4os8@r.postjobfree.com

Summary of Qualifications

Resourceful leader with strong interpersonal and leadership skills. Extensive experience in overseeing operational practices for multiple district stores, with experience in fair administration of human resources. Proven ability to produce desired results by leveraging resources, adhering to policies and practices, maintaining strong expense control, managing merchandise effectively, and defining and communicating clear expectations. Ability to manage multiple tasks in a fast-paced environment, while providing flexibility and adaptability. Utilizes sound financial analysis skills to interpret operating statements and financial reporting data, including proficiency in budget management and inventory control at both store and district levels. Known for providing superior, friendly customer service. Maximizes personnel management performance and productivity, with adaptability skills to adjust to changing business priorities.

Expertise in managing labor relations and developing human capital through proactive recruitment of employees. Proficiency in managing multiple priorities and meeting designated expectations and deadlines. Experience in sales management, public relations, and supporting the community. Personnel management experience includes knowledge of specialized payroll processing and procedures, including leave and vacation payroll management. Expertise in payroll KRONOS system, Microsoft Office Spreadsheet/Excel, Word, PowerPoint, and Citrix Performance Monitoring Software Program. Excellent written and oral communication skills.

Education

Northwest Community College

Business Associate of Arts

Additional Training and Development in Quality Management and Leadership Skills, Human Resources and Personnel Management, Labor Relations, Diversity, Mentoring and Coaching Skills, KRONOS, Microsoft Office Spreadsheet/Excel, Word, PowerPoint, and Citrix Performance Monitoring Software Program

Work Experience

Kroger July 2016 - present

District Manager of Produce/Floral

District training manager for 17 stores in Arkansas, Tennessee and Mississippi concerning display of produce and floral, including maximizing sales of merchandise and inventory. Ensured store compliance with Federal, State, and local laws. Proficient in analyzing large amounts of data and producing reports supporting organization operations. Ability to convey data analysis and needs for improvement to store management and personnel. Experience in managing multiple priorities and meeting designated expectations and deadlines. Expertise in sales management, public relations, and supporting the community. Experience in training and utilization of new technologies and software systems for managers and sales associates. Trained store management to identify and improve sales of produce and floral, including analysis of store sales reports. Recommended procedures and processes to improve sales, safety, and customer shopping experiences for each of the 17 stores in the district. Provided district management support for motivating store management, associates and staff. Experience in team leadership, mentoring, coaching and training all levels of store personnel. Demonstrated ability to build successful work teams, lead and support diverse staff, and provide positive, constructive feedback. Proven capability to efficiently address performance issues, and encourage and motivate workforce staff, associates and contractors. Accountable for enforcing company policies and overall team operations at each store in district territory. Established individual store outcome expectations for produce/floral sales and coached store management and personnel to reach goals and expectations. Provided personnel management support for each of 17 district stores in analyzing sales data and producing reports supporting organization operations.

Kroger Oct 2007- June 2016

Store Manager

Store manager in four locations, from rural Mississippi, with 100 employees, to suburban and metro Memphis, Tennessee area with over 200 employees at each location. Proven successful abilities to manage small and large volume stores, with increased responsibilities and additional accountabilities with each promotion. Responsibilities included managing store finances and resources. Supervised inventory ordering and merchandising at each store location, ensuring specific store clientele expectations were met to maximize sales. Interviewed, hired and monitored training of new employees and provided personnel performance management. Supervised mediation of workplace conflicts, approved department schedules, and oversaw and approved payroll. Supervised three store renovations, resulting in increased sales and improved customer satisfaction at each location. Managed extensive store operations, personnel, and payroll, including expertise utilizing payroll KRONOS system. Provided store leadership, mentoring, coaching and training all levels of store personnel. Demonstrated ability to build successful work teams, lead and support diverse staff, and provide positive, constructive feedback. Addressed performance issues, and encouraged and motivated workforce staff, associates and contractors to meet and exceed store sales. Managed multiple priorities and exceeded company expectations and met all deadlines. Provided community public relations, and positively supported company policies. Received Store Manager of the Year and Manager of Best Improved Loss of Inventory.

Kroger March 2005 - Sept 2007

Associate Store Manager

Associate store manager in three Kroger store locations (Bartlett and Memphis, Tennessee, and Olive Branch, Mississippi). Moved by District Manager to each location to increase knowledge of store operations and accountabilities, including supervising from 125 to over 200 employees. Accountable for managing store resources, inventory ordering and merchandising to maximize sales. Interviewed, hired and trained new employees. Supervised and approved department schedules and payroll. Increased sales and improved customer satisfaction at each location, resulting in promotion to store manager position in Corinth, Mississippi.

Kroger Corporate Office, Delta Division Jan 2004 - March 2005

Human Resource Generalist

Human Resource Generalist at Corporate Office, Delta Division of Kroger for one year in order to develop expertise in human resources management skills and responsibilities in preparation for Kroger store management position. Completed Kroger corporate leadership development programs. Provided assistance and support of corporate training initiatives, including expertise in development and implementation of KRONOS software for payroll systems for all 110 stores in Kroger Delta Corporate Division. Supervised EEOC compliance and personnel leave of absence for all personnel.

Kroger

Co-Manager Jun 2000 - Feb 2004

Co-Manager in Oxford, MS., with responsibilities of monitoring store workforce and inventory merchandising. Accountable for store organization and inventory control. Actively responsible for demonstrating company’s core values of respect, honesty, integrity, diversity, inclusion and safety for employees and customers. Provided assistance and support for training store personnel, including coaching and mentoring staff and personnel.

Kroger March 1996 - May 2000

Customer Service Manager

Customer Service Manager in Tupelo, MS., with supervision of 75 cashiers and courtesy clerks. Responsibilities included scheduling employees and completing bookkeeping procedures for sales. Mastery of Microsoft Office Spreadsheet, PowerPoint, Word and Citrix Performance Monitoring Software Program.

Honors and Awards

Store Manager of the Year, Kroger Delta Division Mississippi, Arkansas and Tennessee

Manager of Best Improved Loss of Inventory, three consecutive years

Best Improved Associate for Kroger

Community Service

Kiwanis Club

Exchange Club

March of Dimes Board Member

Sponsor of DECA Student Organization

Certifications, Corporate Training and Professional Development

Leadership Advanced Training, K Model

7 Habits of Highly Effective People

Train-the-Trainer Customer Service, K Model

Personnel Management and Diversity Train-the Trainer, K Model

KRONOS Systems

Citrix Performance Monitoring System

SafeServe

CDL Training

Kim T. Moorhead

6363 Acree Woods Dr.

Olive Branch, MS 38654

662-***-****

ac4os8@r.postjobfree.com

REFERENCES

Phil Hill

3434 Marcia Louise Dr.

Southaven, MS 38672

Cell phone 901-***-****

Linda Blount, Ph. D.

4201 Tanglewood Cove

Corinth, MS 38834

Cell phone 662-***-****

Janet Pruitt

80 CR 479

Paris, MS 38949

Cell phone 662-***-****



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