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Customer Service Representative

Clifton, New Jersey, 07012, United States
March 03, 2018

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Marilyn Perez

** * ******* *****

Clifton NJ ****2

● Cell (917) ***-**** ● E-mail:

Summary: Ability to work in a dynamic team environment.

Exceptional customer service skills.

Ability to follow procedures & multi-task.

Strong listening and verbal communications skills.

Detail-oriented and well organized.

Bi-lingual, fluent in both English and Spanish.

Employment History

Bed Bath & Beyond Totowa, NJ 09/2016 to Present

Customer Service Representative

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem’ selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.

Assisting customer’s by placing new orders, adding information such as shipping, billing and credit card information, processing payments.

Editing orders, tracking packages, re-routing packages and filing claims for missing or damaged packages with the carrier.

Accommodating customers with discounts and waiving fees, take the extra mile to engage customers. Customer orientation and ability to adapt/respond to different types of characters.

American Income Life Insurance East Orange, NJ 01/2016 to 05/2016

Life Insurance Agent

Develop base for long-term sources of clients by using referrals to compile lists of prospects.

Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Obtaining underwriting approval by completing application for coverage. Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

White Plains Honda White Plains, NY 04/2014 to 11/2015


Welcomes customers by greeting them; offering them assistance.

Make sure customers are in the system, appointments are marked in and information is up to date. Processing payments by totaling purchases; processing cash, and credit cards transactions.

Answering phone calls and directing them to the right extension, taking messages and assisting customers who call for any help needed. Organizing the store, stocking office materials.


Berkeley College New York, NY 10/2016 to Present

Currently pursuing a Bachelors on Fashion Marketing Management with a minor in International Business.

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